Quality Assurance Project Manager

JEFF RITCHIE

**** *. ******* ***, **** AZ, *****

Phone: 619-***-**** *******.*.***@*****.***

Professional Summary

Certified Command Aviation Safety Specialist and Quality Assurance Representative with 20 years of Military Aviation-Technical Experience. Provides technical expertise and quality control in an array of demanding work environments over five aircraft type, model, series by three aircraft manufactures. Success in US NAVY Recruiting is evident of entrepreneurial spirit and working well with customers and authorities. Possesses a keen ability to adapt and achieve superlative results in unsupervised work environments. Highly experienced Quality Assurance Representative, Maintainer, Troubleshooter, Recruiter, Project Manager and Work Center Supervisor over Sikorsky, Boeing and Lockheed Martin Aircraft.

Skills

Well-Rounded both technically and administratively. experienced in Excel, Word, PowerPoint, Access, etc.

Experienced director of short- and long-term projects.

Versed in Quality-Assurance programs, management and controls.

Seasoned in auditing and inspecting.

Possesses a Secret Clearance.

Certified Manager of personnel and production.

Talented Mentor and Trainer.

Experience in Joint Discrepancy Reporting Program (JDRS), NATEC. DoD 5000 series, OPNAVINST 5000.42 series, NAMP 4790.2C as well as SECNAVINST 5000 series instructions

Recruiting / Selling skills.

Communications, Business Sales Account Executive. March 2025 — Present

Allo Communicatios, Yuma, AZ

Coordinate new business accounts for Allo Communications

Identify new opportunities to exceed Sales goals.

Facilitate customer projects that result in sales.

Meet with Business decision makers to plan, coordinate logistics and identify / resolve issues.

Government 4PL Account Executive.April 2022 — Jan 2025

MSC Industrial, Yuma, AZ

Coordinate accounts for military and civilian customers on MCAS Yuma, AZ.

Identify new opportunities to exceed Sales goals.

Facilitate customer projects that result in sales.

Meet with Civilian and Military customers to plan, coordinate logistics and identify / resolve issues.

Threat Technician I. Oct 2021 — April 2022

TRAXX International, Yuma, AZ

Design mobile and articulating targets for military Aircraft targeting and training, as well as ground unit targeting and training.

Maintain targeting systems in remote areas.

Drive and/or control mobile targets utilizing targeting software and components.

Fabricate targeting systems from existing civilian and military vehicles.

Experience in Aviation Safety as well as Aircraft Maintenance.

AVIATION SAFETY SPECIALIST / QUALITY ASSURANCE REPRESENTATIVE Jun 2017 – Sep. 2021

HSM-79 / US Navy – San Diego, CA,

Quality Assurance Supervisor, leading Quality Assurance representatives in the auditing of 32 programs and weekly spot checks of EIGHT Work Centers in adherence with the NAMP 4790.2C.

Naval Aviation Maintenance Discrepancy Reporting Program (NAMDRP) Manager, responsible for screening and submitting discrepancy reports via web-based programs, monitoring, drafting reports and training drafter's and submitter's on the NAMDRP program and JDRS process.

Managed critical aviation programs to include battery and compass calibration programs.

Fleet Administrator for Advanced Skills Management (ASM) web-based system. Managed the transition and upgrade of over 1,200 qualifications while monitoring and providing guidance for all accounts. Scheduled 112 schools / courses for command personnel.

Phase Coordinator qualified, managed production workload for 217 personnel over 8 aircraft Phase Inspections.

Managed Electrician's in the performance of preventive maintenance, upkeep and troubleshooting of MH-60R aircraft systems.

Command Managed Equal Opportunity assistant, conducting annual assessments, surveys, investigations, training Junior and Senior personnel as well as providing advocacy for victims of discrimination.

Qualified Aviation Safety Specialist and Fire Marshall at Command Level.

QUALITY ASSURANCE REPRESENTATIVE Oct 2014 – May 2017

STRKFIGHTWINGPAC MAINT UNIT / US Navy – El Centro, CA

QAR, responsible for quality maintenance on Boeing F/A-18 Super Hornet, F/A-18 McDonnell Douglas.

Quality Assurance Representative, Monitoring Eight work centers, 32 programs and 47 CDI’s and CDQAR’s.

Aviation Electrician Leading Petty Officer, led work center in the maintenance, upkeep, troubleshooting and repair of F/A-18(A-f) aircraft navigation, survival and weapons systems.

Command Safety Petty Officer. Managed the commands' Occupational Safety and Health training of 14 annual general military and CNO directed training programs while managing command compliance with NAVOSH and OSHA program and policies through use of Enterprise Safety Application Management System (ESAMS), web base training management.

Project Manager, led teams in restoring SIX static display aircraft within a limited budget and time frame on board NAF El Centro.

AVIATION ELECTRICIAN LEADING PETTY OFFICER Apr 2011 – Jul 2014

HSC-23/ US Navy - SAN DIEGO, CA

QAR, responsible for overall quality of maintenance on Sikorsky MH-60S Sea-Hawk

Work Center Leading Petty officer, managing the personnel of Work Center 220 in performing maintenance, upkeep and repair of MH-60S Aircraft navigation, electrical, instrument and lighting systems.

Recruiter in Charge Mar 2008 – Mar 2011

Navy Recruiting Station / US Navy - Joplin, MO

Recruiter-In-Charge, led, mentor and trained the Navy Recruiters of a medium office. As an Ambassador of the US NAVY, developed relationships with High Schools and Colleges. Used professional selling Skills, Classroom presentation and table display methods to recruit Officer Reserve, Special Programs and Enlisted candidates over an area of 5,000 square miles.

Screened and finalized enlistment documents and background clearance applications.

Awarded: Recruiter of the Year, Diversity Recruiter of the year, Recruiter in-charge of the Year.

Aviation Electrician Apr 2004 – Mar 2008

VPU-1 (Special Projects)/ US Navy - Brunswick, Maine

Electrician / Maintainer, responsible for maintaining the Boeing P-3 Orion.

Aviation Electrician, performed the testing and troubleshooting of P-3 Orion instruments, components, and aircraft assemblies for Special Projects Patrol Squadron One.

Compass calibration program manager. Facilitate the coordination and calibration of compass calibration equipment.

Aviation Electrician Apr 2000 – Apr 2004

HC-8 / San Diego - Norfolk, Virginia

Electrician / Maintainer, responsible for maintaining the Boeing CH-46 Sea Knight.

Aviation Electrician, performed the testing and troubleshoot of CH-46 Helicopter instruments, components, engine and blade fold systems.

Education

Bachelor of Science, DeVry University - SAN Diego, CA / Graduated Summa Cum Laude 2/26/2017

BS Technical Management /Minor in General Technical Specialty

Certification: Institute of Certified Managers.

Certified Professional Manager.

Certification; Department of Labor USMAPS

Apprenticeship, Computer Operator (2,000hrs.)

Certification / Department of Labor USMAPS

Apprenticeship, Electrician-Aircraft (8,000 hrs.)

Pittsburg State University, Kelce School of Business MBA, Executive Program

ACCTG 201 Financial Accounting

ACCTG 202 Managerial Accounting

FIN 326 Business Finance

MGMKT 828 Leadership and Behavioral MGT

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