Senior Network Engineer Technical Support - team leader

UMANG PATEL

Johannesburg, South Africa

Mob. : +27-749******

Email Id: ********@*****.***

Profile

A dynamic and dedicated network engineer with over 15+ years of professional IT/Telecom experience for ISPs and proficiencies including installation of fiber/E1/wireless lines, router configuration, and monitoring networks for bandwidth usage; good analytical skills and the ability to develop problem solving strategies; a self-starter with international exposure: was educated and began working in native India and went on to establish a successful career in South Africa; eager for further professional development and interested in working in network management as a NOC engineer or Sysadmin.

Key Skills

Experienced with the installation and configuration of fiber lines, E1 links, wireless lines and with coordinating between customers and engineers for resolution of problems such as downed links, Track

Performance related faults / incident, Capacity Management and optimization, OSS admin experience.

Able to configure routers including Huawei CX600, CX600-X2, and ATN, Mikrotik, Cisco 7200 VXR series, Alcatel lucent SAR and wireless routers such as Netgear, D-link, and Belkin; familiar with protocols like PPTP, VPN, OSPF, IS-IS, BGP, MPLS, and tunneling; as well as distribution level routing and switching.

Knowledge of NMS performance counters and formulas. Experience on Huawei & ALU SAM Tools/NMS, Wireline access Network, Skilled at network management for RF wireless with Whatsup Gold, Dude, and Solarwinds; expert in bandwidth monitoring and able to create live customized graphs of real time bandwidth usage using tools such as Cacti and Multi Router Traffic Grapher (MRTG).

Competent to install Red Hat and Fedora Linux on Windows platforms and VMware virtual machines; proficient in installation of Windows Server 2003 and 2008 R2, as well as Windows Server Essentials; can create domains and maintain Active Directory.

Has completed a SAP Basis course and has an elementary understanding of SAP ERP software.

Education and Qualifications

Jun. 2011 B.Tech, Computer Science & Engineering

Singhania University, India

Nov. 2007 Diploma in Computer Engineering

R.C. Technical Institute, India

Additional Skills Training:

Apr. 2010 - CCNA

MAY 2023 – CCNP

SAP BASIS with Oracle

Career Profile

July 2019 - Present Senior Network Engineer/Team Lead - Consultant

Johannesburg, South Africa

Configuration on GSM, UMTS, LTE service for a access, aggregation node for Telecom network.

To investigate 2G, 3G, 4G related faults, network performance, TX optimization in a daily activity.

Configure and maintenance of Huawei CX600, CX600-X2, and ATN for a leading Telecom company.

Have the in-depth working knowledge of MPLS, Layer 2 VPN, Layer 3 VPN, MP-BGP, OSPF, BFD, VPN FRR, QinQ etc.

Configuration of ISIS, BGP, VRRP, IP-MPLS / MPLS-VPNs, VPLS & IGMP Protocols

Coordination with Huawei GTAC China & R&D department for Hardware & Software troubleshooting and fault diagnosis.

Overall responsibility for 24x7 Customer for smooth network operation and all associated Datacom / IP Core equipment to make sure maximum service availability to customers and its clients.

Customers Trouble Tickets handling and their resolution within contractual SLA.

Routine Network Inspections, Fault & risks identification and support to customer till resolution.

Rectifications of hardware and software bugs, Product limitations and license renewal.

Patch, License & software version Up-gradation of Huawei Nodes.

Aug 2018 – June 2019 IP Datacom Engineer

Ericsson Pty Ltd,South Africa

Analyze the fiber test data and Integrating of Huawei CX600, CX600-X2, ATN & Alcatel Lucent SAR for a Telecom company.

Responsible for design routes based on FTTS splice plan including point to point, ring and path diverse routing.

To check and verify the LLD and HLD according to the splice plan before implementation.

Online support to field fiber technician during fiber cut, splice operation and maintain downtime window.

IP and Datacom network management, configuration and performance reporting using IManager U2000 Unified Network Management System and NOKIA 5620 SAM.

Configuration on GSM, UMTS, LTE service for a access, aggregation node for Telecom network.

Configuration of ISIS, BGP, VRRP, IP-MPLS / MPLS-VPNs Protocols.

May 2015 – July 2018 Transmission Engineer

Capacity Outsosurcing Pty Ltd C/o Adcorp, South Africa

Configuration on GSM, UMTS, LTE service for a access, aggregation node for Telecom network.

To investigate 2G, 3G, and 4G related faults, network performance, TX optimization in a daily activity.

Configure and maintenance of Huawei CX600, CX600-X2, and ATN for a leading Telecom company.

Have the in-depth working knowledge of MPLS, L2VPN / L3VPN, MP-BGP, OSPF, BFD, VPN FRR, QinQ etc.

Configuration of ISIS, BGP, VRRP, IP-MPLS / MPLS-VPNs, VPLS & IGMP Protocols

Coordination with Huawei GTAC China & R&D department for Hardware & Software troubleshooting and fault diagnosis.

Overall responsibility for 24x7 Customer for smooth network operation and all associated Datacom / IP Core equipment to make sure maximum service availability to customers and its clients.

Customers Trouble Tickets handling and their resolution within contractual SLA.

Routine Network Inspections, Fault & risks identification and support to customer till resolution.

Rectifications of hardware and software bugs, Product limitations and license renewal.

Patch, License & software version Up-gradation of Huawei Nodes.

May 2013 – April 2015 Operations Maintenance – 2nd line support Engineer

Mobax Group Pty Ltd, South Africa

Configures and maintains Huawei CX600, CX600-X2, and ATN for a telecom company.

Have the in-depth working knowledge of MPLS, L2VPN / L3VPN, MP-BGP, OSPF, BFD, VPN FRR, QinQ etc.

Configuration of ISIS, BGP, VRRP / HRP, IP-MPLS / MPLS-VPNs, VPLS & IGMP Protocols

Coordinates with front office/ NOC/BOC on back-end problems; dispatches site engineers as needed.

Knowledge of NMS performance counters and formulas. Experience on Huawei Tools/NMS.

Jan 2013 – May 2013 IT Network/Wireless Engineer

CM Value Added Services, South Africa

Apr. 2010 – Jul. 2012 Network Engineer – NOC Executive

YOU Broadband & Cable India Pvt Ltd, India

Dec. 2007 – Apr. 2010 Network Engineer

Guj Info Petro Limited (GIPL), India

Apr. 2007 – Dec. 2007 Network Administrator/System Administrator

HCL Infosystems Ltd, India

Technical Skills:

Operating Systems : Windows server 2008/2003/XP Pro/ Win 7/ Win 8/ Win 10

Anti Virus : Symantec,McAfee,Trend Micro Antivirus Corporate edition

RDBMS/DBMS : Oracle 9i, SQL-Server, Ms-Access

Routing & Switching : Huawei CX600,CX600-2,ATN-910,CISCO 7200VXR,3550 L3,L2 2950

WAN Technologies : Leased Line, E1, Wireless Technology

Routing Protocols : TCP/IP, RIP, IGRP, OSPF, IS-IS, BGP, MPLS

Server Technologies : Windows 2008 server, configuration and maintenance of Active Directory, create domain

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