Customer Service High School
Resume:
Telephone (C): 619-***-****
Email: *************@*****.***
LOUIS M. JONES
OBJECTIVE
Seeking a position where I can apply my advanced background in operations, customer service, and strong communication skills with a respectable company who values hard work and is career focused. EDUCATION
2012 High school
C-Cert Certification San Diego
City College
Welding Certification
Cuyamaca College
2016 Certified Welder OSHA,
Chula Vista
2012 High School Diploma
Crawford High School
2012 2000
Journeyman Present CTS, San Diego, CA
● Operating power tools, assemble, cut and grind metal structural parts,plates, bulkheads, strong backs, turnbuckles.
● Aligns parts in relation to each other. Tacks and weld foundation and structural members. Warehouse Shipper 2017 – 2018 HD Supply, San Diego, CA
● Operating forklift while practicing all safety policies and procedures.
● Package tracking and handling.
● Oversee warehouse operations, including coordinating schedules and managing employees. Educational Technician 2015 – 2017 Business Services Office San Diego City College, San Diego, CA
● Serve as a safety officer for the College attending the Health and Safety Committee meetings and facilitating safety services on campus.
● Create logs, charts, and multiple forms to document safety checks for fire extinguishers and AED’s and other safety support devices and providing reports to the Vice President of Administrative.
● Perform monthly inspections of all campus fire extinguishers and AED’s, replacing batteries, pads, and updating devices as needed.
Page 1 of 3
● Manage the online Project Heart Beat AED database for San Diego City College and the Excel spreadsheets for the campus, updating the list monthly to track inspections and device maintenance.
● Responsible for the maintenance and inspections of the campus emergency response FEMA safety bins.
● Support front desk operations within the Business Services Office, answering phones, taking messages, and providing outstanding customer service.
● Complete filing, manage, and maintain personnel files for the office.
● Assist with Human Resource paperwork processing including reviewing hiring paperwork, completing data entry, and supporting office staff during peak times.
● Complete special projects, research and payroll reconciliation, supporting the Accounting Supervisor for Business Services.
● Completed the C-Cert Certification for the College to support campus safety initiatives. Cashier & Stock Clerk 2014-2015 Burlington Coat Factory, San Diego, CA
● Greeted customers and provided a welcoming environment
● Provided outstanding customer service and assisted with customer needs
● Processed clothing and performed other administrative duties
● Recovered sections of the store after hours to maintain facility
● Worked with peers and in teams to create a productive environment
● Trained new employees and completed other administrative duties to support management ● Managed the fitting rooms and assisted with customer requests
● Handled the cash register
● Managed the opening and closing of the store
● Won Best Customer Service Award two months in a row Electrician /Rigger 2009-2015 Aerotek, San Diego, CA
● Provided key insightful strategic leadership to management of departmental operations. ● Attach pulleys and blocks to fixed overhead structures such as beams, ceilings, and gin pole booms, using bolts and clamps.
● Control movement of heavy equipment through narrow openings or confined spaces, using chain falls, gin poles, gallows frames, and other equipment.
● Dismantle and store rigging equipment after use.
● Fabricate, set up, and repair rigging, supporting structures, hoists, and pulling gear, using hand and power tools.
● Manipulate rigging lines, hoists, and pulling gear to move or support materials such as heavy equipment, ships, or theatrical sets.
● Provided outstanding customer service to the general public, answered questions, and provided quotes for service requests.
● Served as lead Electrician and supervised a crew of eight electricians on job sites. ● Completed all repairs and maintenance work orders to exceed company standards. ● Worked closely in teams and with the prior shift lead to assess daily work assignments and assign crew members to work sites.
● Facilitated conflict resolution at job sites, ensuring an amicable outcome and positive work environment.
Page 2 of 3
● Created weekly reports, record keeping, and analytics to keep supervisors informed of job progress, material requirements, and overall job completion.
● Oversaw the completion of work orders and approved all tasks completed by crew members at the end of each assignment.
● Coordinated the movement and ordering of parts and materials for multiple work orders throughout the company.
Custodian 2011-2012 A.B.M. Services, San Diego, CA
● Provided outstanding customer service to the general public, answering questions, providing directions, and general information.
● Supported facilities and maintenance operations, working closely in teams and independently. ● Completed all safety certifications and requirements to fulfill all tasks to the highest standards of the company.
● Safely operated maintenance equipment including, but not limited to, floor buffers and carpet machines.
● Responded efficiently to staff requests for building and maintenance work orders. Cashier & Stock Clerk 2008-2011 Shell Gas Station, San Diego, CA
● Operated the cash register with proficiency and care, and completed basic account practices ● Greeted customers and provided a welcoming environment
● Provided outstanding customer service and assisted with customer needs
● Facilitated the receiving of stock for the station
● Worked with peers and in teams to create a productive environment
● Trained new employees and completed other administrative duties to support management ● Managed the opening and closing of the station
● Completed accounting reconciliation and facilitated the cash deposits to the bank multiple times per week
SKILLS
● CPR Certified and 1st Aid Trained
● C-Cert Certified
● Customer Service
● Microsoft Office Platform, including Microsoft
Word, Excel, and Outlook
● General Office Equipment
● PeopleSoft ERP System
● Experience in fast-paced environment making
numerous and conflicting deadlines
● Organizational skills with attention to detail
and deadlines
● Strong written & verbal communication ●
Supervision of large teams
● Knowledgeable of OSHA regulations and
ensuring compliance with all state and
federal regulations
● Strong work ethic and self-starter ●
Operation of forklifts, Rigging and Welding.
Contact this candidate