Customer Service A Full-Time

Phuong Mai

Bellevue, WA *****

425-***-**** **************@*******.***

OBJECTIVE: To obtain a full-time job position.

QUALIFICATIONS:

• Over 10 years of administrative, customer service, and bookkeeping experience

• Excellent organizational, planning, interpersonal and telephone communication skills

• Experienced in customer service, phone handling, MS office appliances, bookkeeping, hotel booking and reservation, and office management.

• Able to work independently or in a team setting

• Organized, detail-oriented, and accountable

• Fluent in Vietnamese and English

WORK EXPERIENCES:

Phuong Mai Travel Agency

Renton, WA

Travel Sale Agent

2007 – Present

• Discusses with clients to determine travel needs, budgets and preferences.

• Advises clients regarding destinations, cultures, customs, weather and activities.

• Collects payments, books travel arrangements and pays applicable fees.

Pacific Vision Care Center

Seattle, WA

Front Desk Receptionist

06/2015 – 12/2015

• Answered a multiple line phone system, manage calls by routing them to the proper extensions or taking messages.

• Accepted deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system.

• Handled filing and data entry as requested.

BB Tax Accounting

Renton, WA

Receptionist/Bookkeeper

2013 - 2016

• Collected relevant financial records, including pay stubs and income statements.

• Input data from financial records into tax return software or databases.

• Completed and filed tax documents with appropriate agencies, like the IRS, state and local government entities. Tran's Accounting & Tax

Seattle, WA

Receptionist

2000 - 2003

• Greeted and welcomed guests and providing them with a positive first impression of the organization.

• Answered the telephone; took messages; provide information to callers.

• Scheduled appointments and maintained appointment calendar. EDUCATION:

Asian Counseling & Referral

Service Seattle, WA

• Job Search Training

09/2021 – Present

Bellevue Community

College Bellevue,

WA

• Associate of Art Degree

Studied in 2005

Lake WA Institute Technology

Kirkland, WA

• Office Administration Program

Completed in 2010

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