Customer Service Personal Care
Resume:
AFRAH KAMIL
Phoenix, AZ *****
************@*****.***
Professional Summary
Supervising skills like running a system and assist in lead and management paperwork. Used to be a house supervisor and I run my own clients and educate patients daily, documenting and taking notes is crucial role to be successful manager. Also managing new hires paperwork and assist the company director with other tasks related to supervision.
Professional with patient and
understanding those people who need help maintaining their life skills and gaining independence, worked with people with autism, teaching kids and running programs and breaking those skills into smaller steps for kids to gain control and maintain those skills in life. Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients.
Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
• Dynamic and dedicated professional with experience at Walgreens, excelling in customer service and medication administration. Proven ability to influence and educate customers while maintaining strong attention to detail. Known for establishing effective relationships and implementing innovative solutions, consistently exceeding service goals and enhancing client satisfaction. Authorized to work in the US for any employer
Work Experience
Resident Assistant/Medication Technician
Spectrum Retirement-Phoenix, AZ
June 2025 to August 2025
Resident Assistant/Medication Technician
Friendship Village Tempe-Phoenix, AZ
June 2024 to June 2025
Adults/ kids disability assistant/ house supervisor Arizona Mentor - Sevita Health-Phoenix, AZ
February 2021 to December 2024
• Supervising skills like running a system and assist in lead and management paperwork. Used to be a house supervisor and I run my own clients and educate patients daily, documenting and taking notes is crucial role to be successful manager. Also managing new hires paperwork and assist the company director with other tasks related to supervision.
run teaching programs and using prompts to help kids understand and use skills taught in different settings and maintains those skills. Potty training those kids to get them used to skill and maintain it daily in life.
• manage behavior and notes taking like documenting everything on charts and computer systems Educate kids with disabilities on doing daily tasks and improving quality of life. Customer Service Representative & Pharmacy Tech
Walgreens-Phoenix, AZ
September 2022 to July 2023
• Assist customers with returns and exchanges
• Direct customers to the right products and advice them with best deals and brands
• Handling phone calls regarding brands and products
• Implemented innovative methods for streamlining the customer service process.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Burlington Coat Factory-Phoenix, AZ
August 2017 to July 2020
• Addressed customer service courteously using suitable methods and
• Time management
Home Care
• Translation
• Caregiving
• Patient Care
• Writing Skills
• Interviewing
• Managing documentation
• Maintaining deadlines
• Establishing and maintaining interpersonal relationships
• Effective working relationships
• Professional written and verbal communication
• Customer friendly
• Empathetic
• Patient
• Computer experience
• Typing
• Navigating multiple computer systems
• Core math skills
• Evaluate and make appropriate decisions
• Access, maintain, review and interpret information
• Work independently
• Team interaction
• Review and explain eligibility requirements
• Customer service practices
• Computer navigation of various software applications
• Medical terminology
• Customer service
Education
Healthcare Administration (Associate's degree)
Online-Remote
Present
High School Diploma
Tascosa High School-Texas City, TX
Skills
• Home care
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Passing dental instruments
• Ability to quickly and accurately learn products, services, and procedures
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Purchasing
• Call center
• Senior care
• Excellent interpersonal communication skills
• Strong attention to detail
• Developmental Disabilities
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Dental office experience
• Professional and organized with follow-up
• Medication Administration
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Strong desire and ability to influence, educate, and connect customers to technology
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer service issues
• Preparing dental treatment areas
• Experience with children
Languages
• Bilingual
Certifications and Licenses
Certified Professional Coder
BLS Certification
First Aid Certified
CPR Certified
Certified Medication Technician
Certified Dental Assistant
Licensed Nursing Assistant
RBT Certification
Food Handler Certification
AED Certification
CNA
Registered Dental Assistant
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