Customer Service Representative

Eugene Gilmore Jr.

Phoenix, AZ ************@*****.*** linkedin.com/in/EugeneGilmoreJr 313-***-**** Customer Service Representative

Results-driven Customer Service Representative with a strong background in face-to-face and phone-based customer interactions. Proven ability to build rapport, communicate effectively, and exceed customer expectations in fast-paced environments. Adept at adapting to new challenges, committed to continuous learning, and ready to make positive interactions with each and every customer. AREAS OF EXPERTISE

● Effective Communication Adaptability

● Customer Service

● Continual Learning

● De-escalation

● Client Engagement

● Problem Solving

● Promoting Sells

● Product Education

RELEVANT EXPERIENCE

Order Selector February 2025 - Present

Peddler’s Son

● Locate and select products from warehouse shelves based on order specifications

● Use basic math skills for inventory management

● Display great attention to detail to ensure order accuracy

●

Machine Operator April 2024 – January 2025

Royal Paper Phoenix, AZ

● Set up machines (calibration, cleaning etc.) to start a production cycle

● Control and adjust machine settings

● Feed raw material or parts to fully & semi-automated machines Personal Trainer February 2024 – August 2024

EOS Fitness Phoenix, AZ

● Teach, motivate, and coach clients on how to follow workout programs

● Give advice on health, nutrition, and lifestyle changes

● Help clients with workouts and record client’s progress Warehouse Associate November 2023 – February 2024

Villa Dolce Gelato Italiano Phoenix, AZ

● Efficiently operate and maintain freezer warehouse equipment, ensuring optimal functionality and contributing to a smooth workflow within sub-zero storage environments.

● Collaborate with team members to execute loading and unloading of trucks and rotation strategies, contributing to the efficient organization and management of frozen goods in the warehouse.

● Adhere to strict safety protocols, including the proper storage and temperature settings for frozen and refrigerated goods, to guarantee the safe consumption of products. Saw Operator October 2022 – September 2023

Hydro Extrusion Phoenix, AZ

● Reviewed incoming work orders for expectations and prepare workflow to ensure quality results while adhering to delivery deadlines.

● Evaluated cut lengths utilizing appropriate tools to ensure requirements are met.

● Promoted continued safe working environment by maintaining knowledge on equipment operations and safety protocols along with ensuring workspace is clean and free of obstacles. Case Manager September 2019 – October 2022

McKesson Scottsdale, AZ

● Delivered exceptional customer service to a diverse clientele and pharmaceutical representatives by offering guidance on medical insurance options, ensuring clarity on policy details on policy nuances, maintaining accurate patient records by updating profile details.

● Enhanced client claims reimbursement success ratios by proactively reviewing claims, identifying inaccuracies, and communicated suggested changes to mitigate future denials.

● Utilized resources and expertise to achieve first-call resolution for callers, effectively minimizing the need for escalations.

Complex Authorization Specialist October 2016 – June 2018 TriWest Tempe, AZ

● Supported client continuity of care by partnering with community providers to align Veteran Care and treatment plans and transmitted details to referring VA medical center for medical record updates.

● Communicated with community staff and medical offices to acquire necessary details for the completion of complex authorization requests, thereby minimizing delays in the delivery of services.

● Proactively supported compliance efforts by staying updated on HIPAA and patient privacy regulations, and promptly reporting identified risks to management when necessary. Emergency Logistics Specialist August 2015 – October 2016 Apria Chandler, AZ

● Promoted customer continued independence and self-reliance by providing technical support and operational education on how to operate life support equipment.

● Effectively triaged each client situation and provided solutions to continue use of equipment, along with entering emergency replacement and repair orders as needed.

● Delivered amicable solutions to resolve customer concerns while upholding the organization’s quality and operational standards.

CERTIFICATIONS

Certified Exercise Recovery Specialist October 2024 International Sports Sciences Association

Nutrition Specialist December 2024

International Sports Science Association

Certified Personal Trainer January 2024

International Sports Sciences Association

CPR, AED, First-Aid Certification October 2023

National CPR Foundation

Eugene Gilmore Jr.Page 2

Contact this candidate