Customer Service Representative
Resume:
Samantha Morse
Quincy, MA *****
****************@*****.***
Work Experience
Waitress
SAM'S RESTAURANT-Quincy, MA
September 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
Customer Service Representative
ABB Moonwalks-Bourne, MA
March 2024 to September 2024
Seasonal Job.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis Customer Service
Demoulas Market Basket-Sagamore, MA
February 2017 to January 2020
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Education
High School Diploma
Bourne High School-Bourne, MA
September 2010 to June 2014
High school diploma or GED
Skills
• Customer service (6 years)
• Communication skills (10+ years)
• Multitasking
• Writing skills
• Time management
• Google Workspace
• Call center experience
• Computer skills
• Typing
• Microsoft Office
• Serving
• Organizational skills
• Fast learner
• Restaurant experience
• Problem-solving (2 years)
• Computer literacy
Languages
• English
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