Customer Service Care
Resume:
Ro'Nikkiya Simon
Team-Oriented Tech-Savvy Customer Service Leader
Angie, LA 70426
**************@*****.***
Professional Summary
Highly motivated, with over 5 years experience in a fast-paced environment. Customer Service Representative with extensive experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Committed to providing high-quality customer care to create a positive experience. Professional under pressure with motivated, energetic nature. Aiming to use my proven skills to effectively fill the customer service role in your company. Authorized to work in the US for any employer
Work Experience
Direct Service Worker (DSW)/House Manager
Two Wings Community Health Services-Amite, LA
September 2020 to September 2025
• Provided personal care to the elderly and disabled.
• Helped clients with all daily living activities.
• Primary duties involve administering medication, preparing meals, assisting with personal hygiene, performing minor housekeeping, and keeping the client company.
• Handled daily operations of a house and responded to home owner's needs.
• Supervised household staff.
• Maintained inventory of house and restocking.
• Handled all homeowners needs quickly and efficiently. First Assistant Manager
Cato Corporation-Bogalusa, LA
October 2018 to January 2020
• Opening duties consist of counting cash registers, morning bank deposits, and daily paperwork.
• Greeted Customers
• Assisted Customer with alternate sizes and accessory choices
• Set up promotional displays and retagged clothing.
• Processed payments and answered merchandise questions
• Maintained sales area by organizing merchandise, restocking shelves, and keeping counter area clean and free of debris.
• Worked with customers to increase sales.
• Followed up on purchases, inquired about satisfaction, and suggested additional items or services
• Developed sales strategies that resulted in sales increase.
• Collaborated with management on shipment and delivery schedules.
• Process shipment weekly.
• Collaborated with management on conference calls about sales strategies and increasing sales.
• Named Top Performer in 2018 and 2019
Sales Associate
Cato Corporation-Bogalusa, LA
November 2016 to October 2018
• Greeted Customer
• Assisted Customer with alternate sizes and accessory choices
• Set up promotional displays and retagged clothing.
• Processed payments and answered merchandise questions
• Maintained sales area by organizing merchandise, restocking shelves, and keeping counter area clean and free of debris.
Cashier/Sales Associate
Dollar General
September 2013 to January 2014
• Greeted Customers
• Assisted Customers with alternate items and product choices.
• Processed payments and answered merchandise questions.
• Maintained sales area by organizing merchandise, restocking shelves, and keeping counter area clean and free of debris.
Education
Pre-pharmacy (No Degree)
University of Louisiana at Monroe-Monroe, LA
August 2014 to Present
Pharmacy Technician (Associate's degree)
Miller-Motte College
July 2023 to May 2025
Core (High school or equivalent)
Varnado High School-Varnado, LA
August 2009 to May 2013
Skills
• Computer Skills (10+ years)
• Dependable and reliable (10+ years)
• Supervising Experience (5 years)
• Customer Service Representative (10+ years)
• Leadership (10+ years)
• Phone communication
• Customer support
• Home Care (10+ years)
• MS Office proficient (10+ years)
• Superior organization skills (10+ years)
• Productivity software
• Social media platforms
• Clear language communication
• Time management
• Data entry
• Scientific research
• Professionalism
• Handling customer inquiries
• Advanced mathematical aptitude (10+ years)
• Cleaning Experience (10+ years)
• Microsoft Word
• Assistant manager experience (5 years)
• Social media management
• Computer literacy
• Communication skills (10+ years)
• Organizational skills (10+ years)
• Microsoft Outlook
• Technical Proficiency
• Typing
• Customer Service (10+ years)
Languages
• English - Expert
Certifications and Licenses
Driver's License
Additional Information
Reference
Samara Wheat: 601-***-**** (Physical Therapist)
Triva: 985-***-**** (Supervisor at Two Wings Community Health Services) Anna Sprehe: 985-***-**** (CSR at AT&T)
Brittney Cole: 985-***-**** (Supervisor at Pride & Hope) Summer Godwin: 985-***-**** (Pharmacist at Our Lady of the Angels)
Contact this candidate