Data Entry Technical Support

Daya-Brelle Darda

Gaithersburg, MD *********@*****.*** 202-***-****

Seeking: Remote Data Entry Data Annotation Cloud Support Digital Product Fulfillment

Professional Summary

Detail-oriented and tech-confident professional with over five years of experience in technical support, device setup, data entry, and digital documentation for enterprise clients including Wells Fargo, Inova Hospital, Holland & Knight, and Kaiser Permanente. Certified in AWS Cloud Practitioner, with strong skills in remote troubleshooting, PC swaps, mobile device configuration, QA testing, and digital reporting. Excels in structured workflows, independent task completion, and consistent performance in high-expectation environments.

Skills

Data Entry & High-Volume Typing (65+ WPM)

Device Configuration (Windows, Android, iOS)

QA Testing Data Logging Troubleshooting

PC Swaps Data Backup & Migration Remote Setup

Inventory Tracking Hardware Documentation

Google Sheets, Excel, Online Forms

AWS Cloud Practitioner – Cloud Basics & Systems

Self-Directed Reliable Fast Learner Detail-Focused

Professional Experience

IT Field Technician – Contract Roles

June 2018 – Present DC/MD/VA (Multiple Client Sites)

Worked across contracted assignments with BLM Technology Inc. (Wells Fargo), Selectron Solutions (Inova Hospital), Tech Data (Holland & Knight), and NCS-US LLC (Kaiser Permanente)

Performed PC swaps, hardware replacements, and device configurations with elevated credentials for enterprise environments

Backed up and migrated user data; restored workstations to original configurations using client protocols

Installed and assembled Cisco VoIP phones; recorded inventory serials and completed deployment forms

Tested Android devices and finalized app settings for hospital-issued mobile devices (PIVOT units)

Executed QA test scripts for telephone systems and logged diagnostic results with attention to detail

Delivered responsive, in-person and remote technical support with excellent customer service across all client sites

Brand Ambassador & Promo Field Staff

2018 – 2024 DC/MD/VA – MKTG, Paradym Group, Hava Street, DWO, CMT

Promoted major brands (Ciroc, Don Julio, Jim Beam, Modelo, etc.) across events, retail, and nightlife

Tracked performance metrics, submitted post-activation recaps, and documented campaign outcomes

Managed setup/tear-down, customer engagement, and branded display standards independently

Tadashi Enterprises – Store Manager / Assistant Manager

October 2016 – April 2018 Clarksburg, MD

Managed schedules, payroll, inventory, and training for retail staff

Opened new store location and developed customer loyalty and documentation systems

Provided daily reporting to corporate, including performance metrics and budgets

Oversaw equipment tracking, shipping/receiving, and storewide operations

Retail Sales & Customer Support

2013 – 2016 Macy’s Sunglass Hut, Payless ShoeSource, Capital Clubhouse

Handled customer service, inventory restocking, POS transactions, and store upkeep

Supported in-store events, loyalty tracking, and promotional displays

Education

Montgomery College – Ongoing

Gaithersburg High School – Graduated June 2016

Certifications & Achievements

AWS Certified Cloud Practitioner – February 2025

Smile Leader Award – Payless ShoeSource

Honor Roll – Gaithersburg High School

TAM Certified Bartending Graduate Solicitor’s License for Promotions

Contact this candidate