Customer Service Sales Floor
Resume:
Professional summary
Experienced PR and marketing professional with over 14 years of expertise in enhancing brand visibility and driving engagement through strategic campaign development. Demonstrates strong skills in customer service, communication, and adaptability, with a proven track record of managing high-profile events and cultivating relationships with key media contacts. Passionate about leveraging innovative marketing strategies to achieve significant results and foster growth in dynamic environments. Employment history
GMC + company advertising agency PR/Advertising/Mentorship New Orleans, LA May 2012 - Present
Bouton’s Hostess Baton Rouge, LA
Nov 2013 - Feb 2014
• Greet everyone that enters restaurant and maintain position in front to do so
• Even distribute and place customer groups accordingly based off sections and even numbers
• Aware servers of new tables by table number and number of people
• Answer restaurant phone (schedule reservations and ring in to go orders)
• Intake knowledge of menu and sections for in-house dining American Eagle Sales Floor - Fitting Rooms Baton Rouge, LA/ Mall of Louisiana Sep 2011 - Mar 2012
SALES FLOOR
• Maintain section assigned in pre-shift by manager
• Maintain clothes organization (folded jeans and shirts in formation previously taught)
• Assist Customers with sizes and clothing suggestions when asked FRONT ENTRANCE
• Salutations to every customer that enters and leaving
• Aid customers and direct to specific coworker in that area
• Direct customers to section as requested
• Communicate to each person in each section directed specific customers too FITTING ROOMS
Sophia English
21501 Roscoe Blvd, 221, Canoga Park, US, 91304
*****************@*****.***
Manage data collection and storage, enhancing operational efficiency. Support PR efforts for major events, boosting brand visibility. Develop marketing strategies for local campaigns, driving engagement. Coordinate office duties, ensuring smooth daily operations. Cultivate PR skills with high-profile clients, expanding professional network.
• Maintain possession of key to unlock doors that lock automatically
• Follow store protocol for fitting rooms (specific number of people and clothes per fitting room)
• Maintain maintenance of rooms and hallway
• Offer size assistance and help to customers
Balan’s Bartender Miami, Florida/ Brickell
Jul 2018 - Dec 2018
• Maintain organization and craft cocktail consistency
• (AM) Keep up with service bar liquor orders along with mimimos pitchers and expressos
• (AM) Maintain proper portion of garnishes
• Stock and take full beer, wine & spirit inventory
• (PM) Make sure prepared and stocked for upcoming evening (garnishes, spirits, wine, & beer)
• (PM) Maintain clean glasses of all sizes
• (AM & PM) Maintain organization & cleanliness of glasses, bottles, stock fridges, stock well & shelf
• Maintain fresh fruits, purees, juices
• Maintain knowledge of all items on bar and cocktails (opinions & suggestions from customers) Flamingo-a-go-go Server New Orleans, LA/ LGD
Jan 2018 - Apr 2018
• Maintain knowledge trained with in week of before put on server floor (food & beverage, table numbers, flock tails, beers, wines and spirits)
• Improve pre-knowledge of customer service and proper restaurant etiquette V’s Sushi & Martini Bartender-Part staff & Bar Manager New Orleans, LA/French Quarter
(closed)
Sep 2015 - Jan 2016
• Schedule FOH staff
• Hold pre-shift for FOH (informing of specials, enforcing protocols, & passing down everything instructed by superiors)
• Enforce restaurant rules, policies, regulations, and upper-level requests
• Build & serve cocktails appropriately to servers
• Provide full service to customers seated at bar
• Maintain organization and maintenance behind bar
• Open and close bar area
• Maintain inventory
• Increase Food & Beverage sales by 5%
Prospect Park Restaurants Server Houston, Texas Sep 2016 - Apr 2017
• Intake full knowledge of menu and liquor before 1st day along with Steps of Service
• Uphold perfect hygiene, personal appearance, uniform, and personal change bank checked every pre-shift
(for weekly ranking to get popular outside sections and shifts)
• Have knowledge of daily specials events and specials (each day new event in area ex Friday is karaoke/ Wednesday wing night and international night)
• Maintain upselling and bottle service skills for spirits, wine and beer
• Bottle service skills (knowledge of bottle prices, to ask for juices and pour first round and refills)
• Maintain kitchen knowledge (including that it closes at 10 and bar till 2)
• Maintain possession of credit cards of open tabs, previous receipts, and cash till end of shift
• Maintain organization and maintenance in section (Pre-buss)
• Enforce pay as you go to customers paying cash & pre-authorization to specific customers buying bottles and making continuous orders
• SUPERBOWL 2017 (RESTAURANT SOLD OUT)
• Maintain prescheduled sections
• Manage possession of money given for pre-paid sections, bottles, and food
• Follow previously instructed procedures for extra bottles, hookah, and food
• Maintain new reservation made and receive extra percentage Mopho Hostess-Food Runner-Event Server New Orleans, LA/ City Park Mar 2014 - Aug 2015
Hostess
• Greet all customers entering restaurant
• Buss and clean tables to be able to flip for new customers
• Answer restaurant phone and questions accordingly along with to go orders Food Runner
• Have full knowledge of menu & server sections (table numbers)
• Deliver proper food item to proper table number and explain food item to completion
• Answer questions from customers if requested before food delivery
• Maintain kitchen position
• Maintain proper portion of to go items and sauces for items
• Do as instructed by head chef and/or sous chef
Event Server
• Serve all course food items
• Give ingredients knowledge upon question from customers
• Maintain organization and contribute any way asked or suggested to maintain perfect experience GMC advertising + ESSENCE PR & Marketing Assistant New Orleans, LA Mar 2025 - Nov 2025
Education
Licensed Bartender/Certified Mixologist Crescent City School of Bartending & Gaming Completed a bartending course with a focus on cocktail preparation, upselling, and spirit knowledge. Coursework in Advertising and Design Art Institute of Houston Studied billboard design, website building, and image manipulation. Coursework in Design and Marketing Miami International School of Art & Design Learned color manipulation, image design, and advanced Adobe skills. Associate’s Degree in Hospitality & Management Delgado Community College Enrolled in program focusing on hospitality and management. Skills
Adaptability Upselling
Customer Service Positive Attitude
Stress Management Bartending
Multitasking Inventory Management
Patience Communication
POS Systems Initiative
Leadership Teamwork
Credibility Training
Late Hours Business Experience
Spreadsheet (Skillful)
Networking Data Management
Operational Efficiency Client Relations
Coordinated virtual meetings to align festival press strategies, enhancing media coverage. Managed social media insights to select effective promoters, boosting event visibility. Supervised intern team during festival, ensuring smooth press operations and media access. Organized press room logistics, accommodating celebrity schedules and media interactions. Compiled post-festival media data, supporting future PR and marketing strategies. Fostered relationships with key media contacts, enhancing communication and ensuring timely coverage of client events and announcements.
Developed creative marketing materials that effectively conveyed brand messages, leading to noticeable results in client inquiries and interest.
Analyzed campaign performance metrics to refine strategies, resulting in marked gains in conversion rates and overall campaign effectiveness.
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