Customer Service Administrative Assistant
Resume:
Latisha Porter
Vandalia, MO *****
*************@*****.***
Professional Summary
Experienced Administrative Assistant with 3 years’ hands-on experience and a strong background in performing clerical and secretarial tasks; Strong background in MS Word, MS Excel, MS PowerPoint, MS Access, MS OneNote, Google Chrome and
Firefox. Interested in a similar opportunity with a company where exceptional secretarial, computer and customer service skills will be fully utilized.
Authorized to work in the US for any employer
Work Experience
Inbound Customer Service Representative Work From Home Colony Brands-Monroe, WI
October 2024 to Present
Duties include maintaining positive customer relations by addressing all types of product related concerns including taking orders, verifying information, tracking packages, and answering customer questions.
Customer Support Specialist
ralls county water-Hannibal, MO
July 2023 to August 2024
Take payments, create/print/complete work orders, tend to fuel receipts, sign new accounts, bench working, answer calls, filing
Paraprofessional
ralls county r2 school
March 2023 to August 2023
work closely with an assigned teacher and provide support by working with students individually and in groups.
Site Assistant
Douglass Community Services, Inc-Shelbina, MO
March 2022 to March 2023
Cleaning facility, wiping down light switches and doorknobs per sanitization regulations, keeping centers safe, clean, and organized, filling out in-kind forms, keeping track of Read To Your Child Forms, assisting with home visitor research, and playgroups, carrying out miscellaneous projects. Payment Specialist
Colony Brands, Inc.-Monroe, WI
April 2018 to October 2021
Specialist job responsibilities include maintaining positive customer relations while answering incoming phone calls, while addressing various types of customer inquiries and concerns pertaining to recent orders, account information and credit status. I also access multiple screens of information in the computer system.
InBound Home Customer Service Representative
Colony Brands, Inc.-Monroe, WI
November 2017 to April 2018
Duties include maintaining positive customer relations by addressing all types of product related concerns including taking orders, verifying information, tracking packages, and answering customer questions.
Photographer
Wagner Portrait Group-Creve Coure, MO
July 2014 to May 2015
Duties included setup and teardown photography equipment for school functions such as spring/fall pictures, proms, sports, and graduations.
Department Manager
Wal-Mart-Bowling Green, MO
May 2013 to February 2014
Duties included daily reports of product scans, purchase orders, stocks, inventory, modular prep, attending daily meetings, and customer service.
Deli Sales Associate
Wal-Mart-Bowling Green, MO
November 2011 to May 2013
Duties included preparing hot case, loading and unloading rotisserie machine with chicken, slice meat and cheese per customer request, stock coolers, prepare salads/sandwiches, clean area, back kitchen, etc.
Administrative Assistant
Porta-King Building Systems-Montgomery City, MO
April 2008 to December 2008
Duties included data entry, filing, faxing, scanning, answer phones, shortage reports, make address labels and door tags along with data plates and UL Labels for buildings, keep production time sheets up to stock, taking pictures and downloading onto computer, recording UL information into log books, keeping records of employee call ins.
Education
Bachelor of Science in Business Adminstration
Colorado Technical University-Online-Denver, CO
February 2022 to May 2023
Associate's degree in Business
Blue River Community College-Independence, MO
January 2006 to July 2007
Associates Degree in Applied Science
Moberly Area Community College-Moberly, MO
January 2001 to May 2005
Skills
• Order fulfillment
• Data entry
• Proofreading
• Photography
• Basic math
• Microsoft Powerpoint
• Windows
• Clerical experience
• Google Docs
• English
• Microsoft Office
• Operating systems
• Upselling
• Qualitative analysis
• Customer service
• Experience working with students
• Order entry
• POS
• Communication skills
• Writing Skills
• Microsoft Excel
• Inside sales
• Office manager experience
• Organizational skills
• Administrative Experience
• Live chat
• Leadership (2 years)
• Filing (1 year)
• Typing
• Microsoft Publisher
• Filing
• Driving
• Research
• IVR
• SharePoint
• QuickBooks
• Cash handling
• Sales
• Special Education
• Cash register
• Microsoft Access
• Microsoft Word
• Search engines
• Teaching
Awards
Delta Mu Delta
April 2022
International Honors Society in Business
Certifications and Licenses
Driver's License
Substitute Teaching Certification
Groups
Delta Mu Delta
April 2022 to Present
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