Customer Service Representative

Monicqua Watkins

**** ********** **, ******, *****

903-***-****

************@*****.***

Summary

I'm looking to utilize my over five years of superior customer service skills

Experience

Customer Service Representative

Advantage Resourcing 07/2019 - 09/2022

Longview, Texas

I handled inbound calls for customers renewal of

Gas account and enrollment for electric service

Responsible for increasing the retention rate by 12 percent

Created a new customer database by entering customer information into a database

Customer Service Representative Escrow agent

Mr.Cooper/Nationstar Mortgage 05/2018 - 06/2019

Longview, Texas

Educated and explained homeowners the value of having an escrow account on their

Processed payments

Prepared documents for other departments

Scheduled homeowners for workshop classes about taxes and insurance payments yearly using an escrow account

Medical Assistant

Centre for Neuro Skills 12/2013 - 01/2018

Irving, Texas

Documented the process of the patients daily

Strength training exercises with the patients

Assisted team with ADL'S like showering

Attended weekly meetings, training sessions, and retreats to share best practices and receive feedback from other staff members

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