Scrum Master Project Manager

Robert Heavill

PMP A-CSM CSPO SAFe ITIL

Richmond, KY 859-***-**** ******@********.*** linkedin.com/in/robertheavill SENIOR PROGRAM & PROJECT MANAGER SCRUM MASTER AI-ENABLED DELIVERY Senior Program Manager, Project Manager, Scrum Master, and OCM Leader with 20+ years guiding enterprise transformation across healthcare, finance, biotech, retail, and government. Record includes delivering $15M portfolios, leading 9 concurrent projects, and overseeing 400+ application migrations impacting 40,000 employees. Skilled in ERP/HCM/EHR modernizations, M&A integrations, and cloud migrations with HIPAA, PII, GDPR, and SEC-compliant implementations. Currently advancing project management consulting offerings through applied automation and agentic AI systems. PEOPLE (Strategic Leadership): Built and coached high-performing teams, established team working agreements, managed stakeholder relationships, and drove organizational change using ADKAR and Kotter frameworks PROCESS (Proven Frameworks): Applied SAFe, Scrum, Kanban, Lean, ITIL, and OCM methodologies at enterprise scale to deliver measurable outcomes

TOOLS (Technical Delivery): Delivered results across traditional, Agile, and Lean approaches, leveraging platforms from MS Project and ServiceNow to GenAI, Microsoft Power Platform, and multi-agent orchestration I unify people, processes, and tools to ensure strategy turns into execution, accelerate solution delivery, and create lasting business impact.

Core Competencies

Leadership & Strategy: Program/Project Management Portfolio/PMO Maturity Stakeholder Management OCM (Prosci ADKAR, Kotter 8-Step) Risk Mitigation Budget & Resource Control Process Improvement Vendor Management Agile & Frameworks: SAFe Scrum Master Product Owner Kanban Sprint Planning Backlog Management ITIL Operational Value Streams

Technology & Tools: ERP/HCM/EHR Oracle Financials SAP Workday ServiceNow iCIMS Taleo AWS Azure Qlik AI- Enabled Delivery Data Integration Cloud Migration Professional Experience

Project Manager & Scrum Master Strategy Edge, LLC Richmond, KY Oct 2024 - Present Leading bridge initiative to incorporate automation and agentic AI systems into project management consulting offerings. Building multi-agent workflows with GPT and Lindy to enhance project delivery and decision support. Designing governance patterns for regulated environments while evaluating Microsoft Power Platform for enterprise-scale deployment.

Program & Project Manager (Contract) PM4SIGHT, LLC Richmond, KY May 2022 - Oct 2024 Three Major Client Engagements:

CLIENT: Reimagined Parking - ERP Program Manager & Scrum Master Aug 2024 - Oct 2024 Led ERP transformation in dual PM/PO role managing backlog and acceptance criteria with Prosci ADKAR Rolled out PARIS ERP across hundreds of sites enabling near real-time GL integration Transitioned payment processor reducing annual fees and improving cash flow CLIENT: Baptist Health - EHR Implementation Lead Apr 2024 - Jul 2024 Directed HIPAA-compliant Cerner + CliniSys lab integration across multiple hospitals Converted data to HL7, implemented CDC reporting, strengthened compliance and data quality CLIENT: AbbVie - Portfolio Project Manager & Scrum Master May 2022 - Jan 2024 Managed $15M portfolio across 9 concurrent projects covering supply chain, analytics, enterprise integrations Ran blended Scrum/Kanban with quarterly planning, sprint/flow metrics, outcome-based roadmaps Built analytics pipeline (AWS ingestion ETL SQL mart Qlik dashboards) for real-time insights Directed schedule, scope, budget, resourcing; produced rolling forecasts and capacity plans Led vendor governance (SOWs, deliverables, integration timelines) strengthening procurement controls Drove risk/issue management and dependency mapping to de-risk releases and reduce rework Established clear acceptance criteria and definition of done improving quality and cycle times Partnered with stakeholders across operations, finance, and IT aligning roadmap to outcomes Senior Project Manager Global Medical Response Denver, CO Oct 2017 - Apr 2022 Led enterprise transformation portfolio during M&A delivering 400+ application migration plus cloud/ERP upgrades PM for custom Azure cloud services integrating mission-critical apps with real-time database sync Drove Oracle Financials upgrade ahead of year-end cutoff following CEMLI framework Managed enterprise projects spanning ServiceNow, Kronos, Oracle Financials coordinating vendor teams Implemented iCIMS ATS end-to-end with integrations to Oracle and ServiceNow Redesigned enterprise project intake (PMI OPM3-aligned) raising PMO maturity and throughput Senior Project Manager Charles Schwab Denver, CO Jun 2015 - Sep 2017 Delivered Workday modules for Talent Acquisition, Succession Planning, Performance Management Launched onboarding and regulatory-licensing programs with reusable curricula and multi-format training Integrated enterprise LMS with SaaS platforms centralizing access via intranet gateway Established project structure, schedules, reporting supporting HR PMO improvement Applied ADKAR-based change management improving adoption and reducing rework Senior Project Manager AIMCO Denver, CO Apr 2013 - Apr 2015 Directed Taleo Recruiting System implementation integrating SaaS modules standardizing req-to-offer workflow Managed business analytics for Revenue Management modeling key data drivers for pricing decisions Led ServiceNow upgrade, configuration, customizations improving service workflows Served as Scrum Master and acting PO for offshore team delivering mobile tablet app for leasing agents Earlier Career:

Broadridge Financial (Financial Services), ProBuild (Retail), City of Denver (Government/Data Centers), Oceanside Glasstile (Manufacturing), Booz Allen Hamilton (Govt Consulting), Green Coyote (Trading/Finance), Qualcomm/Ericsson (Telecom) Education & Certifications

San Diego State University - B.S., Management Information Systems Certifications (all current):

Project Management Professional (PMP) - PMI (2014, Current) Certified SAFe 6 Scrum Master - Scaled Agile, Inc. (Jun 2024) Advanced Certified Scrum Master (A-CSM) - Scrum Alliance (Aug 2024) Certified Scrum Product Owner (CSPO) - Scrum Alliance (Apr 2023) ITIL v3 Foundation - AXELOS (2013)

Advanced Training:

GenAI for Enterprise Agilists - Scrum Alliance Scaling Lean-Agile Across the Hardware Lifecycle - Leading SAFe Prosci Change Management

(ADKAR) Kotter 8-Step PfMP (Portfolio Management Professional) PgMP (Program Management Professional) Six Sigma Lean PM Agentic AI Prompt Engineering Microsoft Power Platform (in progress) Technical Skills & Tools

Collaboration & PM: Google Workspaces Jira Confluence Clarity PPM Planview PPM monday.com Microsoft Project Azure DevOps Smartsheet Asana Microsoft 365

Enterprise Systems: ServiceNow Oracle ERP/Financials SAP Workday HCM iCIMS Taleo AWS Azure Qlik AI & Automation: Microsoft Power Platform Copilot Studio GPT Claude Gemini Lindy n8n HITL Multi-Agent Orchestration MCP RAG Prompt Engineering Context Engineering

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