Data Entry Customer Service

Ebony Halsel

Stone Mountain, GA **********@*****.*** 770-***-****

Professional Summary

Detail-oriented and reliable professional seeking an entry-level role in data entry, customer service, or IT support. Skilled in data accuracy, Microsoft Office, troubleshooting, and customer communication. Proven ability to adapt quickly, solve problems, and manage information with precision. Recently laid off from a security role and motivated to transition into a long-term career in technology and customer support. Key Skills

Technical Skills:

• Data Entry & Accuracy

• Microsoft Excel & Word

• Typing Speed & High Attention to Detail

Soft & Transferable Skills:

• Customer Service & Communication

• Problem-Solving & Critical Thinking

• Organization & Time Management

• Adaptability & Reliability

• Team Collaboration & Independence

Experience

Security Officer – All N One Security, County Landfill (Sep 2022 – Jul 2025)

• Entered and verified daily activity logs and incident reports with 100% accuracy.

• Monitored and maintained secure access using company systems and procedures.

• Assisted and communicated with visitors, employees, and authorities to resolve concerns.

• Applied problem-solving skills to handle emergencies and maintain safety. Delivery Driver – Grubhub (May 2021 – Oct 2023)

• Managed and updated delivery records through GPS and mobile applications.

• Communicated with customers to resolve concerns and ensure satisfaction.

• Processed payments and followed safety procedures to complete tasks efficiently.

• Adapted to technology platforms to track, confirm, and document deliveries. Security Officer – All N One Security, Dekalb County Watershed (Jun 2020 – May 2021)

• Compiled and maintained security logs and daily reports.

• Responded and troubleshot issues quickly to ensure safe environments.

• Enforced procedures and supported teams to maintain compliance. Education & Certifications

• High School Diploma – Schenley High School, Pittsburgh, PA

• English for Journalism Certification – Penn University Online (2024, Grade: 95%)

• Foundations of Digital Marketing & E-commerce – Google Coursera (2023)

• Attract & Engage Customers with Digital – Google Coursera (2023)

• From Likes to Leads: Interact with Customers – Google Coursera (2024)

• Think Outside the Inbox: Email Marketing – Google Coursera (2024) References

Available upon request

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