Service Representative Customer
Resume:
Leslie J. Ameel
Los Angeles, CA *****
********@*****.***
Professional Experience
Customer Service Representative
The REM Group 10/18-4-25
Dedicated and empathetic Customer Service Representative with over five years of experience in a fast-paced healthcare recruiting agency. Proven ability to manage high call volumes, resolve client and candidate concerns efficiently, and support smooth onboarding processes. Strong communicator with a passion for helping others and ensuring a positive experience throughout the hiring journey.
Respond to 20-40 daily inquiries from candidates and healthcare clients regarding job postings, applications, and onboarding.
Assist with document collection and compliance checks for credentialing and licensing.
Coordinate interviews between candidates and recruiters, ensuring timely follow-ups and excellent communication.
Use CRM and applicant tracking platforms to track candidate progress and maintain up-to-date records.
Resolve concerns with empathy and professionalism leading to a 95% satisfaction rating.
Managed Subscription Program for clients.
Professional Experience
Professional Organizer
Sparkle By Gigi 8-13-Present
Professional Organizer/Business Owner with many years of experience helping clients create functional, stress-free environments. Skilled in space planning, time management strategies, and personalized organizing systems for homes and offices. Known for a calm, empathetic approach and consistently exceeding client expectations (4.8 satisfactory ratings).
Professional Experience cont.
Planned and executed customized organization systems for 150+ clients, leading to increased functionality and stress reduction.
Provided hands-on decluttering support and follow-up plans for clients maintaining long-term order.
Collaborated with clients during life transitions (moving, downsizing, new baby, home office setups).
Maintained 5-star reviews across various platforms.
Education
Ph.D. Industrial/Organizational Psychology- Alliant International University, San Diego, CA
Masters Degree- Clinical Psychology, Cal State Dominguez Hills, Carson, CA
References
Michelle McNamara Martinez, Owner at the REM Group 310-***-****
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