Customer Service Front Desk
Resume:
ROY WILSON
Marietta, GA *****
****************@***********.***
Professional Summary
Well-rounded professional backed by leadership, front desk, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
· Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
· Customer service skills necessary to communicate effectively with patients and healthcare providers.
· Attention to detail needed to maintain high levels of accuracy.
· Strong time management skills with ability to establish priorities to meet timelines.
· Effective problem-solver and decision-maker, able to assess situations and identify solutions.
· Work as part of a team and maintain a professional and positive work environment.
· Communication Platforms – Zoom and Skype.
· Microsoft Office Applications – Word, Excel, and PowerPoint. Work Experience
Customer Service Representative work from home
Everise (work from home)-Marietta, GA
October 2024 to April 2025
Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Provided personalized assistance to customers, boosting overall satisfaction and retention rates.. Updated medical insurance billing for impatient inbound calls.. Processed claims through medical insurance.. Placed outbound calls to members, for updated information in their medical insurance policy.. Collected records of updated information from members (address, phone number, email accounts, Primary doctor, and specialist doctors).
Customer Service Representative work from home
Alorica-Marietta-GA
May 2023 to August 2024
Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
Resolved customer inquiries and complaints from multiple channels with moderate supervision.. Updated medical insurance billing for impatient inbound calls.. Processed claims through medical insurance.. Placed outbound calls to members, for updated information in their medical insurance policy.. Collected records of updated information from members (address, phone number, email accounts, Primary doctor, and specialist doctors).
Mover / Driver / Customer Service
Motivated Movers-Woodstock, GA
August 2022 to April 2023
· Picked up, loaded, and delivered furniture according to company rules and regulations.
· Maintained a professional appearance and attitude as the direct point of contact on-site for customers.
· Drove trucks and carried-out daily vehicle inspections.
· Managed time to meet established deadlines.
Front Desk Attendant / Customer Service
The Marriott Hotel-Marietta, GA
November 2021 to June 2022
· Served as first line of customer service for the property.
· Checked guests in and out, assigned rooms, and responded to guest questions on hotel services and other matters.
· Answered incoming telephone calls, took messages, and processed financial transactions.
· Entered accurate data utilizing the hotel reservations system and kept work area organized. Front Desk Attendant / Security Guard / Customer Service Double Tree Hotel-Marietta, GA
March 2021 to September 2021
· Welcomed guests, followed company policies and procedures, maintained confidentiality, and upheld quality customer service standards.
· Performed check-in and check-out tasks, managed reservations, informed customers about payment methods, verified information, registered guests, and collected necessary information.
· Maintained a high visibility presence to deter illegal and inappropriate actions.
· Observed for signs of crime or disorder, took action, and reported and documented any incidents. Assistant Manager / Customer Service
Dunkin' Donuts-Marietta-GA
February 2018 to January 2021
· Provided support to Manager, led and motivated team members, and supervised day-to-day activities.
· Checked inventory, made sure crew members were on time, and covered shift in the event of absences.
· Created employee schedules, counted cash in drawers, ensured excellent customer service, and served as point of contact for customer needs.
· Communicated priorities, delegated tasks, and made certain employees followed policies and procedures.
· Took and entered orders into computer using Point of Sale (POS) system.
· Prepared and delivered drinks and other menu items, processed transactions, and accepted payments. Front Desk Attendant / Customer Service
Extended Stay Hotel-Marietta, GA
April 2015 to September 2017
Crew Member / Customer Service
Kentucky Fried Chicken-Atlanta-GA
March 2014 to February 2015
Education
Medical (Associate of Science degree)
Ultimate Medical Academy
January 2023 to December 2023
Skills
• Guest relations
• Hospitality management
• English
• Basic math
• Posting Payments
• CPT) Medical Billing
• Communication skills
• Medical Coding (ICD-10-CM
• Team management
• ICD Coding
• Customer service
• Data Entry
Certifications and Licenses
ICD-10 Certification
Contact this candidate