Data Entry Medical Records

Caitlin Hoppe

Ten Mile, TN ***** 423-***-**** *************@*****.***

Professional Summary

Ambitious and detail-oriented healthcare professional with experience in patient care, medical administration, and telehealth support. I am skilled in managing high-volume communications, processing prior authorizations, and maintaining accurate digital medical records. Proven ability to work independently in remote settings while delivering excellent communication, organization, and client satisfaction.

Work Experience

Preferred Family Medical Care – Charleston, TN

Lab Technician Prior Authorization Specialist Medical Assistant

Aug 2021 – Aug 2025

Provided telehealth support for patients and providers, ensuring smooth virtual visits.

Managed a high volume of calls from patients, providers, and insurance representatives.

Processed prior authorization requests, verified insurance coverage, and obtained approvals.

Maintained accurate EMR documentation and digital patient records.

Assisted with patient histories, vital signs, injections, scheduling, and medical records.

Supported both clinical and administrative operations to improve efficiency.

Tennova Healthcare – Cleveland, TN

Phlebotomist

Oct 2022 – Jan 2024

Performed venipuncture and specimen collection with accuracy and adherence to infection control standards.

Prepared, labeled, and stored samples in compliance with lab protocols.

Collaborated with healthcare staff to ensure efficient patient care and accurate reporting.

Education

Bachelor of Nursing (in progress) – American National University (Remote)

EKG Technician/Phlebotomy (Associate’s Degree) – American National University, Remote 2021–2022

Associates of Science in Elementary Education – Cleveland State Community College 2011–2014

High School Diploma – Walker Valley High School Charleston, TN

Certifications

Certified Phlebotomy Technician (2022 – Present)

Certified Medical Assistant (2024 – Present)

Certified EKG Technician (2022 – Present)

CPR Certification (renewal in progress)

Skills

Telehealth & Remote Patient Support High-Volume Call Handling Customer Service

EMR Systems (Electronic Medical Records) Prior Authorizations Insurance Verification

Microsoft Office Suite Data Entry Scheduling Medical Records Management

Patient Care Triage Phlebotomy EKG Injections Infection Control

Strong Written & Verbal Communication Independent & Team Collaboration Problem-Solving

Awards

Academic Achievement Award – American National University, 2022

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