Customer Service Inventory Control

Leslie Nielson

Richland, WA *****

509-***-**** ********@*****.***

QUALIFICATION

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Strong customer service skills with the ability to maintain professionalism in all interactions.

Have worked in Inventory Control in the past.

Strong written and verbal communication skills.

Ability to follow directions and work independently or part of a team.

Ability to adapt to changing priorities and work in a fast-paced environment.

WORK EXPERIENCE

Parts Delivery Driver, some inventory maintenance

Napa Pasco Auto Parts September 2024-February 2025

Deliver parts to Wholesale Customers quickly and accurately, put stock parts away accurately

Customer Service Associate April, 2018-June, 2023

Amazon.com, Kennewick, WA

Provided excellent customer service by following the company’s core values of Integrity, Service, Reliability and Excellence.

Maintained knowledge of all products on Amazon to ensure accurate responses to customer questions about product features and functionality.

Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates for assistance when needed.

Worked closely with team members across various functions.

Delivery Driver/Shipping/Receiving Clerk/Counter Assistant June 2016-May 2017

McCurley Subaru, Pasco, WA

Moved products to assigned area in the warehouse or to store shelves.

Retrieved customer orders and packaged for shipment.

Prepared shipping documents and mailing labels.

Verified that orders were filled correctly.

Recorded items removed from inventory.

Parts Counter Assistant

Pape Material Handling, Pasco, WA September 2015-March 2016

Parts Room Attendant, Material Purchaser, Work order reconciler,

Invoice reconciler, MSDS monitor.

Kept work area clean and safe

EDUCATION

Administrative Assistant Certificate, Columbia Basin Collage, Pasco WA

Associate of Art Degree in Automotive Technology, Cerritos College, Norwalk, CA

College Prep Diploma, Pius X High School, Downey, CA

TRAININGS

Human Relations - Dale Carnegie, Orange, CA

COMMUNITY VOLUNTEER

Treasurer, Past President, past Vice President - Columbia Basin Corvair Club, Richland, WA 1999 - Present

Member at Large - Tri City Americans Booster Club, Kennewick, WA 1999 - Present

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