Quality Analyst Software

Hemalatha Manivasagam ***********.*********@*****.***

Senior Software Quality Analyst Mobile #: 608-***-****

SUMMARY

7+ years experienced, meticulous and detail-oriented Software Quality Analyst.

3 years of leadership experience in managing geographically distributed teams.

Manual testing expert in Test Planning, Test Execution, Defect Reporting and Tracking.

Armed with an in-depth knowledge of all phases in SDLC and STLC.

Excellent verbal and written communication skill and ability to interact with diverse group of business, managers, SMEs, and infrastructure teams.

EXPERIENCE

Senior Quality Analyst Department of Health Services, State of Wisconsin Jan 2022 – April 2025 Madison, WI. USA

Description: Health care department applications that provide implementation of long-term care, disability determination, Patient Liability, Copay, regulation of state nursing homes, and numerous other programs that aid and protect the citizens of state. Cares ACCESS is a web-based portal. It has Apply for benefits, Manage my benefits. Forward health portal is a web-based portal. It is the Medicaid Management Information System for the state of Wisconsin. Through this portal, providers, partners, and managed care organizations can electronically and securely submit, manage, and maintain health records for members under their care.

Roles and Responsibilities:

Performed testing for Medicare, Medicaid and X-over claims for Medicaid Management Information System (MMIS).

Excellent knowledge of Health Insurance Portability & Accountability Act (HIPAA) standards, Medicaid Medicare Information Systems (MMIS).

Analyzed Business Requirements & System functional specifications documents to get a better understanding of the system on both technical and business perspectives.

Interacted with the Developers on a daily basis to discuss the requirement specifications.

Applied expert domain knowledge in UAT testing and found many significant defects on different applications (Interchange, OnBase, Forwardhealth Portal etc.)

Executed test cases for different health care applications/Tools to process data eligibility and other claims/policy Validations

Created Test cases for many tracks (Modules) and executed more than 300 Test Cases for each track

Conducted UAT/Black Box/End to End/Interface Testing on the application and validated the dataflow in the application.

Quality Analyst Medusind Solutions Private Ltd Company Feb 2005 – Jun 2009 Chennai, TN, India

Description: Medusind medical billing and collections solutions optimize the medical and dental revenue cycle with platform driven MedClarity practice management software to eliminate most time consuming tasks, ensure the healthcare organizations are running at maximum efficiency and profitability.

Roles and Responsibilities:

Played a key role in manual, compatibility, performance, and security testing for web applications

Deployed expertise in test planning, test design, test strategy & execution in addition to Agile/Scrum methodologies

Developed system integration test cases, Regression Test cases, Functional Test cases and test cases for Bilateral Interface testing (BIT) & User Acceptance Testing (UAT)

Managed a team of 10 members and coordinated System Integration Testing, User Acceptance Testing (UAT), Functional Acceptance Testing (FAT).

In charge of KT & induction program for new joiners in team & Project presentations.

Assisted in gathering & documenting Business Requirements and Business Process Analysis

Good understanding on how to interpret customer business needs and translate them into functional requirements.

Formulated processes for high quality releases with clearly defined Test Phase entrance and exit criteria

Spearheaded defect management process by logging defects in defect management tools like JIRA.

EDUCATION

Bachelor of Science in Computer Science discipline from University of Madras (2003)

SKILLSET

SDLC methodologies: Waterfall, Agile

Defect Management Tool: JIRA

MS Office: Word, Excel, PPT, Outlook

Operating System: Windows

Language & Database: C, C++, SQL, Oracle

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