Customer Service North Carolina

Education

Bachelor of Science in Biology May ****

Wingate University, Wingate, North Carolina

Experience

Brand Associate, Old Navy, Matthews, NC June 2023 – Present

Processed customer transactions efficiently and accurately using point-of-sale (POS) systems, including cash, credit, and digital payments.

Maintained a welcoming atmosphere at the point of sale, contributing to overall customer satisfaction and retention.

Collaborated with team members to meet and exceed daily sales goals, contributing to the store's overall success.

Effectively promoted store credit card applications, exceeding monthly sales targets collectively by educating customers on benefits and incentives.

Child Care Provider, Matthews, NC January 2020 –Present

Adapted to individual needs and well-being, ensuring each child received personalized attention and care.

Balanced the care of multiple children by prioritizing tasks, managing daily routines, and adapting quickly to changing needs throughout the day.

Communicated regularly with parents to discuss children’s progress, milestones, and any concerns.

Implemented engaging educational and recreational activities to support cognitive, social, and emotional growth.

Customer Service, Great Harvest Bread Company, Matthews, NC May 2022 – June 2023

Conducted end-of-day procedures, including balancing cash registers, maintenance of cleanliness, securing the facility, and examining equipment for safety and functionality.

Provided exceptional hospitality, fostering customer loyalty.

Independently managed store operations during shifts, including overseeing daily tasks, handling customer inquiries, and ensuring the store remained organized and fully stocked.

Crew Member, Crumbl Cookies, Matthews, NC June 2021 – January 2022

Managed long customer lines during peak hours by maintaining a calm organized environment, ensuring quick service, and minimizing wait times.

Prepared and assembled food items according to standardized recipes and quality standards, ensuring consistency in taste and appearance.

Performed deep cleaning tasks during closing shifts to prepare the store for the next day’s operations.

Customer Service, South African Food Shop, Matthews, NC January 2020 – August 2021

Managed inventory by regularly stocking shelves, ensuring products were displayed correctly, and aligned to company standards.

Organized and prepared shipment orders ensuring accurate order fulfillment and timely dispatch.

Sorted, labeled, and filed paperwork in a systematic manner ensuring accuracy and reducing retrieval time.

Skills

Point of Sales Systems

Microsoft Office

Efficiency in Multitasking

Team Collaboration

PCR

Gel Electrophoresis

Gene Annotation

Bacteria Culturing

Molecular Cloning (SLIC)

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