Customer Satisfaction Be A
Resume:
Jami Sotelo
Dos Palos, Ca. ***20
************@******.***
EXPERIENCE
Panda Express, Los Banos — Counter Help, Drive Thru
September 2022 - July 2023
●Kept the drive-thru station well-stocked and organized to meet customer needs.
● Worked quickly to document orders, answer questions and process payments, keeping high-volume lines moving and maintaining high customer satisfaction.
●Prepared drinks, ice cream and other special items to complete food orders.
●Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
●Checked headsets and replaced batteries prior to rush periods to maintain readiness.
●Took orders, prepared foods and processed payments in a full-service establishment.
●Processed sales transactions to prevent long customer wait times.
●Collected payments and provided accurate change.
●Preserved appearance of the store by arranging and replenishing displays and merchandise racks.
Stephany’ House A Home For Special People, Dos Palos— Caregiver
August 2023 - October 2023
●Offering support with everyday tasks and getting ready for the day.
●As part of this work, I was responsible for cleaning and preparing all of the meals. Helping people prepare for their daily programs
●Prepared the residents for their showers; assisting if needed.
● In addition to working day hours, I occasionally did afternoon and night shifts.
Nursing and Rehabilitation Center, Los Banos— CNA
April 2024 - June 2024
● I obtained the vital signs of the residents. made sure their briefs and bedding were proper, and took care of their daily showers.
● It was my responsibility to ensure that every resident I was assigned was in excellent health and prepared for their evening activities. Before I left for the night, I had to fill out my charting completely and answer the questions the nurse might have.
Genesis Behavior Center, Los Banos - Behavioral Technician
May 2025
●I am a one on one BT with children diagnosed with Autism.
●I run daily lessons known as goals; watch improvement everyday!
●I help with daily skills such as communication and motor skills, natural environmental training as well.
●I obtain flare-ups; understanding that they're learning their differences of emotions.
EDUCATION
Dos Palos High School, Dos Palos— High School Diploma
August 2018 - June 2022
MJ Nursing Institute, Merced — CNA
October 2023 - December 2023
Summary
Overall, wherever I have been employed, I have contributed responsibly. In addition to working alone, I'm an excellent team leader. I pay close attention to instructions and can solve problems fast. I enjoy lending assistance when required. Since starting a new career, I have picked up new skills quickly. My availability is flexible. Motivated to take advantage of the new prospects that await me.
SKILLS
Customer Service
Honest & Ethical
Reliable & Responsible
Patience
Problem Solving
AWARDS
Bronco Certified
CNA Certified
LANGUAGES
English & Spanish
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