Customer Service Talent Acquisition

BRETT PARKER

Orlando, FL *****

781-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Dynamic business founder with a proven track record of over 30 years experience. Skilled in creating 2 different businesses from fitness and enhancing well being to creating National and International tours. Proficient in marketing initiatives, socil media promotion and public speaking.

SKILLS

• Contract negotiation • Strategic planning

• Customer acquisition • Team engagement

• Market Knowledge • Partnership building

• Talent acquisition

WORK HISTORY

12/2010 to Current Business Founder / Owner / Lead Guitarist SCARAB...The Journey Experience – Boston, MA / Orlando, FL Implemented operational processes optimizing resource allocation for event execution and customer service. Oversaw and implemented logistics / planning for touring in over 40 states and 3 Countries

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Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

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Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

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• Created and monitored promotional approaches to increase sales and profit levels. 02/1997 to 12/2024 Business Founder / Small Business Owner Total Body Engineering – Stoneham, MA / Orlando, FL Established partnerships with local businesses to expand service offerings and community presence.

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Led team training initiatives, enhancing staff knowledge in health and wellness practices.

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Directed marketing campaigns that increased brand visibility and customer engagement.

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Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.

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Designed and implemented individualized programs for clients ages 14 -88 over the course of 30 years working with over 500 clients.

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• Specializing in working with chronic injury rehabilitation and elderly clientele. EDUCATION

Physical Therapy / Orthopedics

Northeastern University - Boston, MA

CERTIFICATIONS

ASFA CERTIFIED PERSONAL TRAINER

CPH PERSONAL LIABILITY INSURANCE

CPR / AED CERTIFIED

FLORIDA REAL ESTATE LICENSE #SL3615804

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