Quality Control It Technician
Resume:
Raoul Paulin FONDJA
H4P 1S4
f orapau@g mail.com
IT Technician
Pr ofile
-6 years of experi ence as an IT Techni ci an
- AEC i n Tel ecommunicati on and Internet Networks
- Excellent team spirit, i nnovati ve collaborator
- Responsi bl e and qual ity-f ocused
- Dynami c and har dworki ng
- Qui ck l ear ner
Professional IT Experi ence
IT Techni ci an
May 2021 - January 2023
Fayolle Canada, Montreal
- Assembl e, confi gur e, and upgr ade new, used, and port abl e computers
- Check computer components usi ng di agnostic tool s
- Perf or m quality control of computers bef or e sal e
- Inst all and confi gur e operating syst ems
- Vi sit project sites (construction sites) for controls and ot her tasks
- Pr ovi de user support (phone and i n- person)
- Build bl ack boxes for proj ect sites
I T Techni ci an
December 2020 - May 2021
Dantech. ca, Montreal
- Assembl e, confi gur e, and upgr ade new, used, and port abl e computers
- Check computer components usi ng di agnostic tool s
- Perf or m quality control of computers bef or e sal e
- Inst all and confi gur e operating syst ems
- Use tool s such as Ghost, Magi c Partiti ons for various tasks
- Pr ovi de user support (phone and i n- person)
- Di smantl e computer components
Raoul Paulin FONDJA
514- 621- 6356
4955 rue Buchan
H4P 1S4
f orapau@g mail.com
IT Techni ci an
August - November 2020
CI SSS de Sept-Îl es
- Provide remote assistance to users and create user accounts
- Perform remote task processing (Octopus)
- Troubleshoot and resolve IT tasks and manage passwords on AD
- Ans wer phones, create requests, and document incidents
- Manage and troubl eshoot thin clients and upgrade to version 2. 0
- Change Outl ook pass words and others on Coreview IT Techni ci an
April - May 2020
CI SSS de Sept-Îl es (COVI D- 19 Vol unteer)
- Provide remote assistance to users
- Perform remote task processing (Octopus)
- Troubleshoot and resolve IT tasks
- Ans wer phones and create requests
- Manage and troubl eshoot thin clients
- Upgrade virtual desktops
- Change Outl ook pass words and others on Coreview IT Techni ci an
Febr uary - June 2020
Commissions scol aires du Fer de Sept-Îles (5- mont h contract)
- Depl oy i mages to CPUs (PCs)
- Manage inventories in the IT park
- Di agnose and resolve IT problems in schools
- Manage school requests and provide assistance to students and teachers
- Depl oy certain applications remotely
IT Support Techni ci an
Jul y - Oct ober 2019
Fr ancophone School Boar ds Newfoundland and Labr ador (12- week temporary contract)
- Support IT technicians and staff
Raoul Paulin FONDJA
514- 621- 6356
4955 rue Buchan
H4P 1S4
f orapau@g mail.com
- Repl ace hard dri ves, projector lamps, and ol d computers
- Update MacBooks and their i OS
- Repl ace mechanical hard drives wi th SSD hard dri ves
- Cl one i OS, Android, Wi ndows for their new support
- Confi gure router DHCP and other tasks
- Mai ntain the entire IT park ( Mac, Wi ndows, Android, Linux)
- Manage ti ckets and requests with Vi si on Hel pdesk Level 1 IT Support Techni ci an
2018- 2019
Oct asi c Inc., Montreal (part-ti me contract)
- Support the IT technician team
- Install workstations, pri nters, phones, and other accessories
- Assist with document archiving and vari ous filing tasks
- Inventory computer station equi pment
- Create a MySQL database (basi c)
Educati on
- AEC in Tel ecommunication and Internet Net works Cégep Sai nt-Laurent, Montreal
2019
- Audi o Amplifier Manufacturing Project
Cégep Sai nt-Laurent, Montreal
- Certificate IT Essentials: PC Hardware and Software Uni versity of Soa, Cameroon
- Hi gh School Di pl oma (Equivalent of MI DI obtained) 2012
IT Certifications
- Coreview Certifications
CI SSS de Sept-Îles
August 2020
- Cybersecurity Certification
CI SSS de Sept-Îles
April 2020
- Certification in Protection of Personal Information and Confi denti ality CI SSS de Sept-Îles
Raoul Paulin FONDJA
514- 621- 6356
4955 rue Buchan
H4P 1S4
f orapau@g mail.com
April 2020
Dear Madam, Sir,
I n search of an IT position, I am writing to express my great interest in the job advertisement posted today on a pl atform. Indeed, I believe I match the profile you are looki ng for and am sendi ng you my application.
Hol der of an AEC in Computer Sci ence, I have worked as an IT technician on several contracts for many years. My first task was to analyze users' needs to propose the most suitable technical solutions. In this context, I had the opportunity to write several IT procedures, followed by the usual testing and adj ust ments.
My duti es also involved working directly with users. In addition to writing gui des for their use, I also trai ned teams in the use of certain software i mpl emented by me. In this specific context, my i nterpersonal skills and pedagogy have al ways been of great hel p. Ri gorous and autonomous, I know how to make myself available and am ready to put my versatility at the service of your organization. I am therefore at your di sposal to arrange an interview and am al so ready to provide you wi th any additional information on my trai ni ng or professional career. Yours si ncerely,
Raoul Paulin FONDJA
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