Customer Service Representative

Ashley Cross

Kansas City, MO *****

**************@*****.***

+1-816-***-****

Work Experience

CSR - Customer Service Representative

Spectrum (Charter Communication LLC)-Kansas City, MO March 2024 to April 2025

1 Answering inbound calls

2 Assisting customers with activation and repair

3 Troubleshooting customers issues and resolving the issues. 4 Keeping customers informed of the newest devices and plans Spectrum offers. CNA - Certified Nursing Assistant

Trulife Healthcare Services-Kansas City, MO

August 2018 to January 2025

1. Assisting clients with ADLS

2. Assisting clients with daily grooming and dressing. 3. Assisting clients with feeding.

4. Using different types of lifts to help paraligic clients. 5. Building a passionate, caring, trustworthy and friendly bond with my clients. Assistant Manager

Dollar General-Kansas City, MO

June 2023 to April 2024

1. Opening and closing the store.

2. Stocking shelves, keeping aisles clear.

3. Reconciling cashiers at the beginning and end of my shifts. 4. Making bank deposits daily.

5. Making work schedule every Wednesdays.

6. Keep store clean.

7. Signing vendors in and out.

CSR - Customer Service Representative

Sagility-El Paso, TX

October 2020 to February 2024

1. Keeping members information confidential.

2. Assisting members with health insurance.

3. Assisting members with health insurance benefits breakdown. 4. Assisting members with finding a dentist in network. 5. Assisting members with dental appointments.

6. Assisting members with prior authorizations and claims. 7. Assisting dental providers with members as needed. 8. Assisting dental providers with credentialing.

9. Answering inbound calls and outbound calls.

Education

M.E.D.S. in NURSING AND TRAINING-Independence, MO

March 2018 to July 2018

Skills

• Microsoft Office

• Cold Calling

• Clerical experience

• Computer skills

• Organizational skills

• Medical Records

• Insurance Verification

• Analysis skills

• EMR Systems

• Phone etiquette

• Vital Signs

• Time management

• Communication skills

• Data entry

• Word processing

• Customer service

• Nursing

• Home Care

• English

• Nutrition

• Cash handling

• Cash register

• Caregiving

• Office experience

• Hospital Experience

• Answering inbound calls

Certifications and Licenses

Driver's License

Certified Phlebotomy Technician

May 2025 to May 2027

CNA

Contact this candidate