Customer Service Data Entry

Da’nae Olivia Gilliam

Lawrenceville, GA

470-***-**** ️ ***********@*****.***

Professional Summary

Detail-oriented and motivated professional with experience in data transcription, loan processing, and customer service. Skilled at entering and verifying high volumes of data with speed and accuracy while ensuring compliance with strict documentation standards. Strong knowledge of financial and transportation documentation with the ability to thrive in fast-paced, deadline-driven environments. Seeking to leverage accuracy, organizational skills, and AS400 familiarity as a Data Entry Specialist (AS400/BOL Clerk).

Key Skills

• Data Transcription & Entry (50+ WPM)

• AS400 System Familiarity

• Bills of Lading (BOL) Processing

• Document Verification & Error Correction

• Shipping/Transportation Document Knowledge

• Financial & Loan Documentation Processing

• Accurate Typing & Spelling Skills

• Detail-Oriented & Self-Motivated

• Fast-Paced Environment Adaptability

Professional Experience

Data Transcriber

Internal Revenue Service (IRS) – Atlanta, GA January 2022 – Present

• Transcribe taxpayer information and financial data into IRS systems with accuracy and confidentiality.

• Verify, review, and correct tax forms and documents before entry.

• Process high-volume data in a compliance-driven environment under strict deadlines.

• Demonstrate excellent accuracy, consistency, and attention to detail in repetitive tasks.

Loan Processor / Administrative Support

Angel Oak Mortgage – Atlanta, GA June 2020 – December 2021

• Entered mortgage applications and supporting documents into company systems with 100% accuracy.

• Reviewed borrower information to ensure compliance with lending regulations.

• Worked with internal teams and clients to resolve document discrepancies.

• Balanced multiple files in a deadline-driven, high-volume environment.

Customer Service Representative / Title Clerk

TitleMax – Atlanta, GA March 2018 – May 2020

• Processed and entered customer loan and title documents into internal systems.

• Verified the accuracy of sensitive documents prior to submission.

• Delivered excellent customer service to both internal teams and external clients.

• Maintained accuracy while managing repetitive tasks in a fast-paced office setting.

Independent Hair Stylist / Cosmetology Student

Self-Employed Ogle School – Atlanta, GA November 2023 – Present

• Maintain accurate scheduling, payment records, and client files.

• Develop strong organizational skills and multitasking abilities while managing clients.

• Build customer trust through excellent service and attention to detail.

Education

High School Diploma

(School Name – Lawrenceville, GA)

Currently Enrolled – Cosmetology Program

Ogle School – Atlanta, GA Expected Graduation: November 2026

Additional Information

• Strong typing and spelling accuracy (50+ WPM).

• Ability to identify and correct documentation errors quickly.

• Highly reliable, punctual, and motivated to exceed performance goals.

Contact this candidate