Clinical Pharmacist Patient Engagement

PRATHIMA GHANTA SULLIVAN, PharmD

312-***-**** Austin, TX **********@*****.*** LinkedIn

CLINICAL PHARMACIST

Impact-driven clinical pharmacist with over 19 years of experience in optimizing patient-care strategies to improve outcomes. Leverage evidence-based analytics to consistently enhance care plan improvements and patient engagement, identifying growth and improvement opportunities. Patient-obsessed and passionate about education and care. 4 STRATEGIC ADVISOR: Partner with senior leadership to enhance resource allocation, improve operations and process improvements, and make the technological investments that support patient needs and experience. 4 SUBJECT MATTER EXPERT (SME): Leverage robust pharmacy experience, including home infusion, hospital pharmacy, toxicology, chronic disease states, specialty medications, mail-order, retail pharmacy and poison information. 4 CROSS-FUNCTIONAL LEADER: Collaborate with multidisciplinary teams to find a unified approach to patient care. Patient Engagement & Education

Patient Experience

Strategic Care Planning

Data-Driven Insights & Decisions

Team Leadership & Training

Clinical Program Management

Servant Leadership

Program Improvements

Medication Therapy Management

NOTABLE ACHIEVEMENTS

THOUGHT LEADERSHIP:

Published in Clinical Toxicology

(2010 & 2011) and led countless

educational presentations to patients,

providers, and pharmacy teams on

100+ specialty medications.

TEAM & PROGRAM CREATION:

Built Patient Engagement department,

managing team of 20+ Specialists

(Upstream, 2023). Developed fertility

program and implemented over 15

medications (Caremark, 2005).

HIGH ACHIEVER:

Scored in the top 5% nationwide for

the Certified Specialist in Poison

Information Exam. Received

promotions and awards for top rank

and performance.

PROFESSIONAL EXPERIENCE

Vice President, Patient Engagement Jul 2019–Oct 2023 UPSTREAM Austin, TX

• Pioneered and oversaw entire Patient Engagement Department, building and managing patient engagement operations of 177 practices across 6 different markets, and performing regular quality checks for Engagement Specialists and patient phone calls.

• Developed training manuals for Patient Engagement department and oversaw training and development; trained team members in Electronic Medical Records (EMRs); and acted as the SME for tailoring and implementing Innovaccer.

• Maintained billing database for various insurance companies and their plans for Medicare Chronic Care Management Services.

• Partnered with Physicians on key patient engagement initiatives, and collaborated with cross-functional teams to ensure the company’s vision and plan were followed and implemented operational processes to enhance efficiency.

• Met regularly with the COO and CEO, representing the “voice of the patient”, and sharing improvements for patient experience. Director of Clinical Operations Oct 2018–Jun 2019

AFFINITY PATIENT COORDINATION Springfield, IL

• Oversaw Medication Therapy Management (MTM) Department, designing proper workflow processes and training the Clinical and Intake Departments; delivered top-notch patient care by performing MTM reviews and formulating action plans tailored to each specific patient, and recommending therapeutic changes to Physicians to optimize treatment plans.

• Created marketing material for Affinity Patient Coordination and implemented and tailored Devero EMR system for Affinity Patient Coordination’s clinical operation needs.

• Achieved unprecedented department goal of preventing hospitalizations on all high-risk patients in the Carle Hospital Pilot Program as well as the Tutera Nursing Home Pilot Program.

• Managed a team of 12 direct reports, establishing and maintaining a reference library and training manual consisting of the latest therapeutic guidelines for specific disease states for Field Technicians and Clinical Pharmacists.

• Educated patients and caregivers on monitoring and managing disease states as well as medication therapy management and preventative therapy; coordinated patient care with Physicians, Nurses, and other healthcare professionals. Home Infusion Pharmacist Aug 2016–Mar 2018

AMERITA Austin, TX

• Evaluated drug therapy for home care patients in collaboration with Physicians, Nurses, and other healthcare professionals; monitored outcomes by collecting, evaluating, and interpreting results of laboratory data, clinical data, and patient information.

• Processed and checked all medications, supplies, and equipment prior to dispensing from the pharmacy; adjusted medication dosages according to lab values; and identified real and potential drug-related problems or needs by conducting and documenting initial and ongoing assessment of specific patient, drug and disease information.

• Facilitated new referrals and admissions through collaboration with Nurses, Customer Service and Distribution teams.

• Helped set therapeutic objectives and establish monitoring parameters for the safety and efficacy of drug therapy. Remote Clinical Pharmacist Traveling Interim Director of Pharmacy Dec 2014–Jun 2016 POST ACUTE MEDICAL Austin, TX

• Acted as the Interim Director of Pharmacy for various rehabilitation and critical care hospitals; conducted remote order entry for local preparation, distribution, and dispensing of medications and IV solutions.

• Trained new and junior staff members on providing best-in-class patient experiences while promoting safe, efficacious, and cost- effective medication therapy — monitoring, evaluating, and intervening in patient pharmacotherapy as well as providing nutritional support and drug therapy.

• Identified, assessed and solved medication related problems; evaluated lab and clinical data and maintained accurate and timely review for large volume of orders; adjusted doses according to lab values and converted medications from IV to PO; and screened for drug allergies, drug interactions, adverse drug reactions and concomitant drug use. Certified Specialist in Poison Information Feb 2009–Mar 2014 CENTRAL TEXAS POISON CENTER Temple, TX

• Supported medical professionals in the management of patients — assessing hospitalized patients’ conditions until discharge, directing clinical rounds, and providing drug information to health care professionals and the general public.

• Led presentations and facilitated educational workshops on toxicology for residents, pharmacy students, team members, health care professionals, and the public.

• Drove patient satisfaction and cultivated a positive experience, consistently maintaining knowledge of new trends by researching data collections, literature reviews and medical publications.

• Managed emergency consultations for treatment & hospital referrals, recording/documenting all interactions within database. Lead Clinical Pharmacist Head of Fertility Program Mar 2006–Sep 2008 CAREMARK Mt. Prospect, IL

• Implemented and managed medication therapy management program for patients, collaborating with and counseling patients, and analyzing therapy effectiveness across various chronic diseases including arterial hypertension, hemophilia, cancer, and more.

• Oversaw 20+ Technicians, assessing their work in specialty medication preparation and physician order fulfillment.

• Received “Quick Thanks” Award for top-ranking volume in prescriptions filled and phone consultations, and promoted to Head of Fertility Program after 30 days for successful implementation and management across pharmacy staff. EDUCATION & CERTIFICATIONS

Doctor of Pharmacy, University of Illinois — Chicago Bachelor of Science (Chemistry) University of Illinois — Urbana-Champaign

Registered Pharmacist, Illinois & Texas

Sterile IV Compounding Certification

Certified Specialist in Poison Information

SKILLS

EPIC, eClinicalWorks, Allscripts, Kareo, Athenahealth, DrChrono, AdvancedMD, NextGen, Practice Fusion, Praxis, Intergy, CureMD, Greenway, Aprima, Agastha, Lytec, Quanum, TalkEHR, Asana, HMS, Toxicall, Micromedex, CATS, Intercom Plus, CPR+, Microsoft Office Suite, Google Suite

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