Customer Service Financial Planning
Resume:
Contact
Education
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**********@*****.***
**** ***** *******, ******* **
Address
Nicole C u s t o m e r R e Sias l a t i o n s S p e c i a l i s t Motivated and committed sales and retail management expert with over 15 years of experience, seeking an opportunity to leverage my extensive customer service background within your esteemed company. Equipped with in-depth expertise in customer relations, as well as strong organizational, logistical, and financial planning skills, I am dedicated to delivering exceptional results. With a diligent work ethic and the ability to multitask effectively, I am ready to take on a diverse range of responsibilities
Experience
Analyze client information and assess script adherence to establish appropriate call path Capture and deliver messages accurately, while phonetically verifying customer's information
Navigate between Premier Level III accounts through multiple servers using dual screens Recognize customer requirements and provide up-to-date information on products, devices, and solutions
Consistently achieve monthly sales targets in various areas, including gross Ads, home solutions, and CRU accounts
Handle various administrative responsibilities, including managing contract forms, processing bill payments, providing RST assistance, and conducting account research Collaboratively supervised the highest-volume location from 2007 to 2010 Managed daily opening and closing procedures at the location, implemented key business metrics, and effectively delegated tasks to the appropriate staff members Fostered an environment that cultivates innovative strategies and encourages calculated risk-taking
Call Center Account Agent
Customer Service Sales Representative
Assistant Sales Leader
2016 - 2023
2015 - 2016
2007 - 2015
Map Communications l Chicago, IL
Spring Mobile l Summit, Il
Justice Just for Girls l Orland Park - Hodgkins - Woodridge, IL 313-***-****
****.******@*****.***
Hanaa Elatat
Phone:
Email :
Supervisor, Justice Just for girls
*************@*****.***
Enid Kent
Phone:
Email :
National Account Executive, Datamax Svcs
Reference
Illinois State University
Olive Harvey Junior College
2000-2001
1998-2000
Customer Retention
Loss Prevention
Scheduling
Process Improvement
Inventory Control
Cash Handling
Expertise
Microsoft Office
D.E.M.O. Clothing Store l Chicago Ridge, IL
2005 - 2007
Co-Manager
Provided valuable assistance to the store manager in overseeing the overall operations of the location.
Demonstrates a keen eye for detail and excels in executing effective merchandising directives Accountable for the recruitment and onboarding processes of both permanent and seasonal internal staff members
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