Customer Service Representative

Jenny Palomo

Customer Service Representative

**********************@*****.*** El Centro, 92243, US 442-***-**** Summary

Motivated Customer Service Professional with over 5 years of experience in various roles, including administrative support and care provision. Skilled in enhancing client satisfaction and improving operational efficiency through strong interpersonal communication and problem- solving abilities. Achievements include streamlining dispatch processes to boost response times and fostering positive relationships that enhance team dynamics. Ready to leverage compassionate customer service skills and expertise for remote opportunities to support and elevate client experiences.

Work Experience

Dispatcher Office Assistant, Southwest Security, El Centro, US 08/2023 – 03/2024

Streamlined the distribution of incoming mail, significantly enhancing client response times.

Fostered strong relationships with stakeholders to improve operational effectiveness. Assessed and prioritized dispatch calls while coordinating schedules and optimizing office automation processes.

Facilitated training sessions for staff on office protocols, promoting interdepartmental communication.

Navigated high-pressure situations with a consistently professional demeanor. Care Provider, IHSS In Home Support Services, El Centro 01/2022 – 03/2025

Delivered compassionate, personalized care through transportation, meal preparation, and personal assistance.

Maintained strict confidentiality while adhering to individualized care plans. Employed de-escalation techniques to effectively manage challenging behaviors. Assisted clients with mobility, personal hygiene, medication administration, and rehabilitation exercises.

Documented patient progress while fostering collaboration with medical professionals. Office Administrative Assistant, Gracies Insurance Agency, Calexico 11/2018 – 03/2020

Performed clerical support tasks diligently, managing correspondence and office files with accuracy.

Coordinated schedules, meetings, and events for executives, ensuring seamless operations.

Generated comprehensive reports and newsletters while supervising special projects that boosted office productivity.

Revamped filing systems and maintained an organized inventory of supplies. Server, Golden Corral Buffet & Grill, El Centro

04/2018 – 11/2018

Delivered attentive table service, addressed customer inquiries, and upheld high cleanliness standards.

Coordinated training for new employees on service excellence and safety protocols. Assisted in food preparation and restocking to ensure optimal customer satisfaction. Education

Associate of Science, Health Information Management, Bryan University, Tempe 2025 – Present

Pursuing Medical Billing and Coding Certification alongside the Associate of Science in Health Information Management.

GED, Central Union Adult Education, El Centro

2018 – 2018

Skills

Mail Management Calendar Management Recordkeeping Administrative Skills Records Management Business Administration Accounting Supply Restocking Inventory Management Meeting Coordination Scheduling Coordination Data Entry Proofreading Spreadsheet Management Database Maintenance Filing Systems Project Planning Prioritization Strong Problem-Solving Skills Organizational Skills Sales Customer Service Remote Work Skills High-Speed Internet Computer Skills Typing Retail Math Active Listening Self-Motivation Call Center Remote Experience Positive Attitude

Languages

English Native/Bilingual Spanish Native/Bilingual

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