Desktop Support Engineer

SURESH

Hyderabad, Telangana. *********.******@*****.*** +91-837*******, 955-***-****

Profile

Experienced in providing IT support for end users, managing Windows laptops, desktops, and applications. Skilled in installing software, handling Active Directory user accounts, and troubleshooting system issues. Knowledgeable in hardware setup, network management, and software maintenance. Able to ensure system security and updates are applied. Eager to use my experience in multinational environments to contribute to a dynamic Desktop Support role.

Experience

WIPRO PVT LTD AUG-2022 TO AUG 2024

DESKTOP SUPPORT ENGINEER

·Provided IT support via inbound calls, tickets (ServiceNow), and chat.

·Onboarded and trained new end users.

·Managed and maintained Windows 10/11 client machines, Outlook, and various applications.

·Handled service requests, software installations, computer setups, and upgrades.

·Installed authorized software on laptops and desktops.

·Worked with legacy hardware (Dell laptops, desktops, MacBooks, Mac Minis).

·Installed antivirus software on all desktops and laptops.

·Troubleshot laptops, desktops, printers, scanners, LAN, and crimping cables.

·Monitored and managed systems to meet employee needs on a daily basis.

·Delivered technical support and customer service via email and Teams chat.

·Installed and troubleshot Windows OS on Dell laptops, desktops, MacBook Pros, and Mac Minis.

·Supported users with Teams, VPN services, Outlook, and printer installations.

·Provided A/V support for 30 conference halls and performed daily checks.

·Managed inventory and processed warranty, replacement requests for laptops, desktops, and MacBooks.

ARTECH INFO SYSTEM PVT LTD FEB 2021 TO AUG 2022

REMOTE DESKTOP SUPPORT ENGINEER

·Provided IT support through end-user tickets chat, and email.

·Managed and maintained Windows 2008 network with Windows 10 clients, O365, and applications.

·Handled service requests, software installations, and system upgrades.

·Installed authorized software on laptops, desktops, and Xen Desktop machines.

·Ensured security updates and system upgrades were applied to desktops and laptops.

·Troubleshot issues with laptops, desktops, printers, and scanners.

·Monitored and managed systems to support employee needs daily.

·Administered Active Directory users and accounts on Windows 2008.

·Supported end users with Skype, Teams, VPN services, and Outlook.

·Guided users on how to log into Citrix Xen Desktop and XenApp machines

FUTURE FOCUS INDIA PVT.LTD MARCH 2014 TO DEC 2019

TECHNICAL SUPPORT ENGINEER

·Provided IT support via inbound calls, tickets (BMC Remedy), and chat, resolving issues for end users.

·Managed a Windows 2008 network with Windows 7 clients, Outlook, and other company applications.

·Handled service requests, software installations, computer setups, and upgrades.

·Installed authorized software on laptops, desktops, and Xen Desktop machines.

·Worked with legacy hardware platforms (HP, Dell PCs), providing support and troubleshooting.

·Applied security patches, updates, and upgrades to keep desktops and laptops secure and up to date.

·Installed antivirus software on all desktops and laptops to protect against security threats.

·Troubleshot hardware, software issues with laptops, desktops, printers, scanners, and LAN connectivity.

·Monitored systems and supported employees’ IT needs on a daily basis.

·Managed Active Directory user accounts and permissions on Windows 2008.

·Supported users with applications like Q Messenger, GPS, RSA Soft Token, AT&T VPN, and Outlook.

·Used System Center Configuration Manager (SCCM) to deploy OS and software images to client systems.

·Provided technical support through email and chat, ensuring user satisfaction.

·Installed, troubleshot, and maintained HP and Dell laptops/desktops.

·Used remote tools to diagnose and fix issues quickly.

·Processed warranty and replacement requests for hardware.

Education and Certification

BSC – Bachelor of Science from Nagarjuna University

12th Andhra Pradesh Board of Intermediate

10th Secondary School Education

Technical Certifications

Diploma in Computer Hardware & Networking

Microsoft Certification

MCP: Microsoft Certified Professional

MCSA: Microsoft Certified System Administrator

Skills & Abilities

Initiative Problem solving Adaptability Team player

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Hyderabad

Telangana

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