Help Desk It Support
Resume:
Mohammad Haroon Sharifi
**** ****** **, **** ****, CA 95991
********@*****.***
www.linkedin.com/in/mohammad-haroon-sharifi-5a591435
SUMMARY OF QUALIFICATIONS
IT professional with 10+ years of experience across various field and organizations. Holds a bachelor's degree in Farsi language and certifications in CompTIA A+, CompTIA Network+, CompTIA Security+, and Microsoft 365 administrator beta. Strong communicator, adaptable, and result- oriented. Proven track record of leadership, technical expertise, and operational excellence.
WORK HISTORY
Noble Halal Yuba City, CA
IT Support and Cashier April 2024 - Now
Provided desktop support services to ensure the efficient operation of computer systems within the organization.
Troubleshooted and resolved hardware and software issues for employees, ensuring minimal downtime.
Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
Collaborated with IT team to deploy software updates and patches across the organization.
Managed and monitored IT inventory, ensuring proper stock levels of essential equipment and components.
Provide on-site technical support at Noble Halal markets locations to address any hardware or software issues that cannot be resolved remotely.
User Account Management: managed user accounts including creating a user profile, modifying and deleting accounts in various systems.
Remote Support: providing remote support to users who are working in different branch locations using remote desktop tools.
Customer Service: greet customers in a friendly manner, answer questions and assist with locating items, resolve minor complaints or refer them to supervisor
Bagging groceries: pack items efficiently and safely, separate cold, fragile, or heavy items appropriately
Operate the Cash Register: Scan items accurately, Hand different payment methods (Cash, credit/ debit cards, and EBT).
Count and return change properly
Maintain clean work area
Ensure Accurate Transactions
Follow store polices
Support team as needed
Noble Halal Woodland, CA
IT Support March 2021 - April 2024
Provided desktop support services to ensure the efficient operation of computer systems within the organization.
Troubleshooted and resolved hardware and software issues for employees, ensuring minimal downtime.
Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
Collaborated with IT team to deploy software updates and patches across the organization.
Managed and monitored IT inventory, ensuring proper stock levels of essential equipment and components.
Provide on-site technical support at Noble Halal markets locations to address any hardware or software issues that cannot be resolved remotely.
User Account Management: managed user accounts including creating a user profile, modifying and deleting accounts in various systems.
Remote Support: providing remote support to users who are working in different branch locations using remote desktop tools.
Noble Halal Yuba City, CA
Business Partner October 2018 - February 2021
Developing the vision and strategy for the Market
Identifying new growth opportunities, such as expanding product offerings, entering new markets, or enhancing online sales.
Overseeing daily operations across all stores, ensuring they run smoothly, efficiently, and in compliance with Halal requirements.
Managing inventory and supply chain operations, ensuring that Halal-certified products are available and sourced from reputable suppliers.
Maintaining operational standards for cleanliness, organization, and product quality.
Managing the supermarkets financial health, including overseeing budgeting, forecasting, and financial planning.
Analyzing financial reports and making informed decisions to drive profitability and growth.
Ensuring that the company is compliant with all tax and financial regulations.
Leading and managing a diverse workforce, including hiring, training, and developing employees across various departments.
Establishing a company culture that aligns with both business objectives and the ethical, cultural values of the Halal market.
Ensuring employees understand the importance of Halal standards and customer service excellence.
Building and maintaining relationships with Halal product suppliers, ensuring the consistency and quality of the products offered.
Negotiating contracts and terms with suppliers to ensure competitive pricing and delivery.
Engaging with the local Muslim and broader communities to promote the supermarkets mission and values.
Regularly reporting to the board of directors, investors, and key stakeholders about the supermarket’s performance, challenges, and future.
Ensuring that all business activities comply with local, state, and federal laws, including health and safety regulations, food laws, and business licenses.
Staying current on any changes to regulations that affect Halal certification and food standards
Uber & Lyft San Francisco
Driver April 2016 - Now
Dynamex San Francisco
Driver October 2015 - December 2016
Delivery
Volt (Apple) Elk Grove
Technician June 2015 - October 2015
Conducted comprehensive iPhone inspections, including diagnostics and repairs.
Managed GSX data entry for iPhone IMEI numbers, serial numbers and fail codes.
I performed skilled iPhone repairs, such as battery, display screen, and camera replacement.
Ensured proper handling and disposal of electronic waste.
Downloading songs and images on iPhone.
Tested Bluetooth, Camera, vibration motor, voice, etc...
All green electronic recycling Sacramento
Team Lead February 2015 - June 2015
Led and supervised a team of recycling technicians and workers.
Strategically planned daily operations for efficient workflow.
Assigned tasks and responsibilities based on team members skills and expertise.
Monitored and evaluated team performance, provided feedback, and conducted performance reviews.
Mentored team members to enhance their technical skills
Managed devices labelling and prepared trucking invoices.
Volt (Apple) Elk Grove, CA
Technician November 2014 - February 2015
EDUCATION
Asher College Sacramento, CA
AAS Network and Computer Systems July 2024
CompTIA IT fundamental
CompTIA A+
CompTIA Network +
CompTIA Security +
Windows 10 (MD-100)
Career Success
CCNA (Cisco Certified Network Associate)
Advanced Development
Kabul Education University Kabul, Afghanistan
Bachelor of Language and Literature March 2013
Farsi Poem Text
Pashto Language Grammar
Psychology
Islamic Culture
English Language
Computer Hardware
Education Basics
Environment Protection
and other Programs
Educational Technology
Practical Teaching
Islamic Culture
Teaching method
Literature history
Morphology
Environment protection
Modern history of Afghanistan
Computer hardware
Library art
Poem text
Etc.…
CERTIFICATIONS
CompTIA Security + April 2023 - April 2026,
CompTIA Network + April 2023 - April 2026,
CompTIA A+ March 2023 - March 2026,
Microsoft 365 Administrator beta August 2023
Online courses
IT help desk for beginners LinkedIn Learning 2 hours 7 Minutes
Troubleshooting Common PC issues for Users LinkedIn Learning 1 hour 49 Minutes
IT Support for a Hybrid Workforce LinkedIn Learning 45 Minutes
Computer Components for IT Technician LinkedIn Learning 1 hour 58 Minutes
Exam TIPs: CCNA 200-301 LinkedIn Learning 45 Minutes
Microsoft Azure AZ-900 LinkedIn Learning 1 hour 23 Minutes
Networking Basics Cisco Networking Academy
Computer Hardware Basics Cisco Networking Academy
Introduction to Cybersecurity Cisco Networking Academy
Skills
Problem Solving
Strong written and oral communication skills
Ability to communicate technical information clearly and effectively to non-technical users
Ability to document network configurations, procedures, and troubleshooting steps
Able to configure Windows desktop computers under common scenarios
Able to identify and troubleshoot components of motherboards, processors, CPU memory, storage devices, power supplies, display devices, adapter cards, ports, and cables
Apply security controls to maintain confidentiality, integrity and availability
Basic Network Security
Configure hardware, applications and network connectivity
Configure mobile devices, such as smartphones and tablets
Configure, monitor, and maintain email applications or virus protection software
Diagnose and resolve PC hardware, software, network, and printer issues
Familiarity with remote support tools for helping users in remote locations
Install and configure hardware, software, and peripheral devices and system components
Identifying tools and diagnostics of PC components
Installing, configuring, and troubleshooting networks, networking tools and diagnostics, and networking protocols
Load computer tapes and disks, and install software and printer paper or forms
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Proficiency in configuring and maintaining network hardware such as routers, switches, and firewalls
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Set up and troubleshoot printers
Skill in monitoring network performance and identifying potential issues proactively
Solid understanding of Microsoft Office, Microsoft Office 365, Microsoft Access and Desktop Operating Systems Windows 10/11
Strong customer service skills for assisting end-users with network-related problems in a professional and courteous manner
Strong proficiency with computer hardware and maintenance
System Management tools (Device Manager, Defrag, System Restore)
Use anti-virus tools to prevent and recover from malware infections
Configure and manage users, groups, and shared resources
WAN Technologies
VoIP Systems
Network Troubleshooting
LAN Management
Understanding of information security concepts such as authentication, authorization, and encryption
Strong problem-solving skills for diagnosing and resolving technical issues
Programming of network devices, routers and switches, configuration and troubleshooting
LAN design and security
Knowledge of operating systems (Windows, Linux, macOS) and network infrastructure
Install and configure wired and wireless LAN links and internet access devices
Good understanding of troubleshooting and managing a variety of server workflows
Familiarity with change management processes and methodologies
Familiar with Active Directory and utilizing virtual machines
Contact this candidate