Customer Service Business Administration
Resume:
Calgary, Canada
************@*******.***
TRAVIS
DUBOIS
PROFILE Dynamic and detail-oriented
professional seeking a full-time
career. I possess a Business
Management Degree, a Certificate
in Business Administration where
I finished at the top of the class
in Customer Service, a Class 1
Driver's License and a proven track
record. I have eleven years of
management experience where I was
recognized for exceptional customer
service and strategic planning skills.
I consistently ensured safe and
efficient operations in the energy
sector, and I’m adept at collaborating
within teams to enhance workflow
and achieve organizational goals.
2
Travis DuBois 587-***-****
SKILLS
CLASS 1 DRIVERS
LICENSE
PUNCTUAL DETAIL ORIENTED,
NEAT AND
ORGANIZED
WORKS WELL WITH
OTHERS, IN A TEAM
ENVIRONMENT
STRATEGIC
PLANNING
PROFICIENT WITH
COMPUTERS AND
MICROSOFT
OFFICE
FINISHED AT THE
TOP OF THE CLASS
IN CUSTOMER
SERVICE
EMPLOYMENT
HISTORY Bus Driver at Bouchier, Fort McMurray
August 2024 — August 2025
Provided courteous customer service while answering questions regarding routes and schedules.
Cleaned interior of buses regularly including sweeping floors and wiping down surfaces. Greeted customers in a friendly manner when boarding the bus. Followed designated routes according to timetables while obeying speed limits at all times.
Reported any mechanical or operational issues to maintenance staff promptly. Communicated effectively with dispatch staff via two way radio regarding delays, detours. Performed pre-trip inspection and mechanical checks before scheduled run. Operated bus professionally and interacted with passengers to foster pleasant rides. Shuttle Bus Driver/Taxi at Tunnel 49, Fernie
February 2023 — March 2024
DROVE A SHUTTLE BUS TO CRANBROOK, BC AND CALGARY, AB AIRPORTS TO FERNIE, BC AND BACK.
DROVE TAXI AROUND FERNIE, BC AND AREA.
GENERAL MAINTENANCE AND SHOP UPKEEP.
DROVE A SHUTTLE AROUND FERNIE COLLECTING PASSENGERS FOR THE SKI HILL AND THEN BACK AGAIN.
3
Travis DuBois 587-***-****
Haul Truck Driver at Teck Resources Ltd.,
Sparwood
February 2022 — December 2023
Ensured cargo was properly secured for transport.
Adhered to safety regulations while driving the haul truck. Performed daily post-trip inspections after completion of route deliveries. Loaded, transported, and unloaded materials in a timely manner. Monitored vehicle performance, tracked fuel consumption, and reported any issues. Assisted other workers in loading or unloading cargo from vehicles when necessary. Observed hazardous conditions such as weather conditions or debris on roadways. Reported any mechanical problems or accidents to supervisor immediately. Maintained communication with dispatchers regarding routes and progress. Manager at Go North RV Rentals Ltd., Grande
Prairie
April 2012 — September 2022
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Established processes to ensure efficient workflow throughout the business. Answered phones and took rental bookings allocating RVs to various dates in order to ensure maximum reservations.
Accomplished multiple tasks within established timeframes including general maintenance in order to ensure that RVs were in proper working order prior to departure. Kept detailed records of daily progress to identify and correct areas needing attention. Kept detailed records of business expenses and invoices for general accounting. Mixer Driver at Peter Lane Concrete, Grande
Prairie
March 2011 — September 2011
Checked loads for accuracy before departing terminal. 4
Travis DuBois 587-***-****
Maneuver trucks into loading or unloading positions at customer sites using spotter guidance when needed.
Communicated with dispatchers, other drivers and customers on CB radio or two-way radios to exchange necessary information.
Operated and maintained commercial trucks to transport goods safely and efficiently. Provided customer service by answering questions regarding deliveries or pickups, handling complaints.
Strictly followed company rules concerning operations such as speed limits, idling time. Fresh Water Truck Driver at Hillbilly Water
Haulin’, Grande Prairie
December 2007 — January 2011
Maintained logs of working hours or of vehicle service or repair status, following applicable regulations.
Observed traffic regulations in accordance with DOT guidelines. Maneuver trailers into loading or unloading positions at customer sites using spotter guidance when needed.
Communicated with dispatchers, other drivers and customers on CB radio or two-way radios to exchange necessary information.
Operated and maintained commercial trucks to transport goods safely and efficiently. Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tune-ups and tire rotations. Swamper at Badger Daylighting, Grande Prairie
January 2005 — December 2006
Kept records required for compliance with regulations including driver's logbook, fuel consumption reports, mileage records, accident reports. Observed traffic regulations in accordance with DOT guidelines. Worked well with dispatchers to communicate route and schedule changes. Maintained ongoing communications with operations center personnel to keep teammates informed.
Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Promoted positive customer service by delivering on-time and fully resolving issues. 5
Travis DuBois 587-***-****
Ramp Attendant at Candle Aviation, Grande
Prairie
February 2001 — December 2004
Greeted passengers and provided assistance with luggage loading and unloading. Loaded catering supplies onto aircrafts per airline specifications ensuring all items were securely stowed away before take-off.
Ensured compliance with local aviation authority regulations related to ramp operations at airports served by the company.
Operated cargo handling equipment such as conveyors, pallet jacks, dollies. in order to move baggage from the terminal building to the aircraft hold area. Verified that aircraft was properly loaded and balanced according to weight distribution guidelines.
Checked baggage tags for accuracy against flight manifests in order to ensure correct loading of bags onto planes.
EDUCATION Business Administration, Grande Prairie Regional College, Grande Prairie
January 2014 — December 2015
Finished at the top of the class in Customer Service. Business Management, University of Lethbridge,
Calgary
January 2016 — December 2017
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