Scrum Master / Project Manager

Franck Simo Tchapock

Spring, USA *****

Contact Phone: 870-***-****

Email : ***********@*****.***

PROFESSIONAL SUMMARY

Certified Scrum Master and Project Manager with 10+ years of experience delivering enterprise Agile, DevSecOps, and technology transformation projects across government, healthcare, and financial services. Proven expertise in Agile frameworks (Scrum, SAFe, Kanban, Lean), SDLC, and compliance (HIPAA, SOX, PCI-DSS, FedRAMP, NIST). I am skilled in backlog refinement, sprint planning, PI Planning, release management, and stakeholder engagement. Adept at aligning technical delivery with business objectives, improving velocity, and reducing delivery risks through CI/CD, IaC, and automated security practices. U.S. Army veteran with an active Secret clearance, bringing servant leadership, discipline, and a mission-focused approach to high-performance teams.

Skills

• Agile Methodologies: Scrum, SAFe, Kanban, Lean, Waterfall, Agile Transformation

• Project Management: PI Planning, Sprint Planning, Risk Management, Compliance Alignment, Release Management, SDLC

• Technical Skills: AWS, Oracle, CI/CD, Jenkins, GitHub, Terraform, Ansible, IaC, Agile Metrics Dashboards, Test Coverage

• Leadership & Collaboration: Servant Leadership, Stakeholder Management, Team Coaching, Change Management, Risk Mitigation, Continuous Improvement

• Tools & Platforms: JIRA, Confluence, Microsoft Project, Agile Metrics Tools, MS Office Suite

• Metrics & Delivery: Velocity, Lead Time, Deployment Frequency

PROFESSIONAL EXPERIENCE

VETS EZ Feb 2025 – July 2025

Scrum master/ Project Manager

Project: HDM (Health and Data Management) – Veterans Affairs

Led 4 concurrent Agile DevSecOps workstreams under the HDM program, delivering veteran-focused health and data management solutions with 95% on-time milestone completion.

Facilitated Agile ceremonies and backlog refinement across cross-functional Dev, Sec, and Ops teams, improving team velocity by 22% and accelerating feature delivery by 20%.

Partnered with Product Owners, security architects, and engineers to embed security requirements into backlog items, ensuring compliance with HIPAA, VA, and federal cybersecurity standards.

Championed DevSecOps practices by integrating automated security scans, compliance checks, and infrastructure-as-code (IaC) into CI/CD pipelines, reducing vulnerabilities and audit findings by 40%.

Developed and maintained project plans, schedules, budgets, and risk registers, aligning technical delivery with federal compliance mandates and reducing delivery risks by 30%.

Reported Agile and DevSecOps metrics (velocity, deployment frequency, MTTR, defect rate, compliance adherence) to VA leadership, enhancing executive visibility and supporting data-driven decisions.

Peraton / DoD Sep 2023 - Sep 2024

Scrum Master

Project: NBIS (National Background Investigation Service) – DoD Subcontract

Served as Scrum Master for the NBIS program, supporting DoD modernization of background investigation services, ensuring 100% compliance with federal security and delivery standards.

Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives, backlog refinement, PI planning), improving team velocity by 18% and increasing sprint predictability.

Partnered with Product Owners and stakeholders to refine user stories, prioritize backlogs, and manage dependencies, reducing delivery cycle times by 20% across multiple Agile teams.

Promoted Agile best practices and servant leadership across Dev, Sec, and Ops teams, increasing cross-team collaboration and reducing blocker resolution time by 25%.

Coordinated with DoD stakeholders to ensure solutions met FedRAMP, NIST, and RMF security requirements, resulting in zero audit findings during program compliance reviews.

Tracked and reported Agile metrics (velocity, burn-down, lead time, defect rate) to DoD leadership, enhancing program transparency and supporting faster executive decision-making.

DTCC Sep 2022 - Sep 2023

Scrum Master / Project Manager Remote

•Led Agile transformation initiatives that ensured projects met scope, budget, and timeline requirements while promoting transparency and adaptability.

•Facilitated Scrum ceremonies, including Sprint Demos, Backlog Refinement, and Sprint Retrospectives, by scheduling and document- ing meetings to support collaborative decision-making.

•Utilized Agile metrics to assess team maturity and identify process improvement opportunities, contributing to a 15% increase in team velocity.

•Conducted targeted one-on-one coaching sessions to address skill gaps, enhancing individual performance and overall project coordination.

•Ensured compliance with Enterprise Change Management policies by documenting and mitigating project risks to streamline project delivery processes.

Bank of America – Finance Technology Projects

Scrum Master

Directed Agile delivery for finance technology initiatives (core banking, risk management, compliance systems), ensuring alignment with Bank of America’s SDLC framework and regulatory requirements (SOX, PCI-DSS, OCC).

Facilitated Agile ceremonies (stand-ups, sprint planning, retrospectives, backlog refinement, PI planning), improving sprint predictability by 20% and increasing stakeholder engagement.

Developed and maintained project plans, schedules, budgets, and risk registers, aligning Agile sprint delivery with SDLC milestones to ensure on-time and compliant releases.

Partnered with Product Owners, business analysts, and compliance officers to translate financial and regulatory requirements into user stories, prioritize backlogs, and manage cross-team dependencies.

Oversaw User Acceptance Testing (UAT) and release readiness within the SDLC, reducing production defects by 15% and ensuring successful deployment of financial applications.

Collaborated with release management and DevOps teams to enhance CI/CD pipelines, automating deployments and reducing release cycle times by 30%.

Tracked and reported Agile metrics and SDLC milestones (velocity, defect leakage, test coverage, lead time) to senior leadership, improving program transparency and decision-making efficiency.

Fostered a culture of compliance and continuous improvement, coaching teams on Agile and SDLC best practices, which reduced audit findings by 25% and improved delivery maturity.

•Lead and mentored two Scrum teams (17 members), leading them to embrace Agile methodologies and self-organization.

•Partnered with Product Owners to maintain and refine product backlogs, aligning priorities with business goals.

•Improved project tracking by implementing effective tools and techniques to monitor performance and resolve impediments.

•Operated within a scaled Agile framework to deliver business value consistently.

EDUCATION

Embry-Riddle Aeronautical University

Bachelor of Science, Aeronautical Engineering

CERTIFICATIONS

•PSM I - Professional Scrum Master I

•PSM II - Professional Scrum Master II

•SSMC - Scaled Scrum Master Certified (SAFe 6.0)

•SSMC - Scaled Scrum Master Certified (SAFe 5.0)

•PMP – Project Management Professional

•CSDP - Certified SAFe® 6 DevOps Practitioner

LANGUAGES

•English

•French

Mar 2018 - Sep 2022

Remote

Jul 2014 - Feb 2018

Atlanta, GA

Georgia Pacific

Scrum Master

•Facilitated Scrum ceremonies to ensure alignment, collaboration, and continuous improvement.

Contact this candidate