Customer Success Financial Services
Resume:
TANIA KADIO
Arlington, TX *****
️ *********@*****.***
PROFESSIONAL SUMMARY
Client-focused and bilingual professional with 5+ years of experience in banking, HR, and education. Proven success in managing customer relationships, resolving complex issues, and improving client satisfaction. Strong background in financial services, onboarding, and administrative operations. Currently upskilling in SaaS platforms and client engagement tools to support customer success in tech-enabled environments. Fluent in English and French with conversational Spanish. Tech-savvy, adaptable, and committed to delivering long-term value to customers in remote-first organizations. SKILLS
● Customer Relationship Management (CRM)
● Salesforce & HubSpot (learning in progress)
● Client Retention & Onboarding
● Conflict Resolution & Problem Solving
● Project Coordination & Time Management
● Microsoft Office Suite (Word, Excel, PowerPoint)
● Cross-Functional Collaboration
● Remote Communication (Zoom, Slack)
● Data-Driven Decision Making
● Bilingual: French / English Basic Spanish
● Empathy-Driven Customer Support
● Attention to Detail
● Strong Work Ethic
● Interpersonal Skills
PROFESSIONAL EXPERIENCE
Senior Relationship Banker
Chickasaw Community Bank – Oklahoma City, OK
Oct 2024 – July 2025
● Delivered high-touch service to clients while managing a portfolio of financial products and services.
● Used CRM tools to track client preferences, improving service personalization and engagement.
● Resolved complex account issues, increasing retention and customer satisfaction.
● Educated clients on new services, promoting long-term relationship growth. Human Resources Administrator
Mansa Musa Group – Oklahoma City, OK
May 2024 – Aug 2024
● Managed staffing for seasonal and full-time roles using internal and external pipelines.
● Supported employee onboarding, policy communication, and HR process alignment.
● Served as liaison between leadership and employees to ensure compliance and satisfaction.
● Assisted in special projects and handled workers’ comp administration. Graduate Teaching Assistant
University of Central Oklahoma – Edmond, OK
Apr 2023 – May 2024
● Facilitated student engagement, led discussions, and supported instructors in classroom delivery.
● Coordinated academic events and responded to inquiries on course logistics.
● Maintained academic records and participated in department communications. Senior Bank Teller
MidFirst Bank – Oklahoma City, OK
May 2019 – Dec 2022
● Supervised teller team and ensured accurate daily operations and customer transactions.
● Trained and coached new hires on procedures and security protocols.
● Promoted banking products based on customer needs and met upselling goals.
● Maintained compliance and supported fraud prevention practices. EDUCATION
University of Central Oklahoma – Edmond, OK
● Master of Arts in Public Administration (Disaster Management Certification), May 2024
● Bachelor of Arts in Sociology, May 2019
AWARDS
● MidFirst Bank All Stars Winner (2020–2022)
● True Spirit Award (2020–2021)
● Top Performer – Inside Sales Team (2021–2022)
● Outstanding Achievement in Customer Service (2020)
Contact this candidate