Customer Service Support
Resume:
ZELL ROBINSON
Forest Hill, MD *****
*************@*****.***
PROFESSIONAL PROFILE
10+ yrs. of work experience in Transportation Operations, Public Safety, and Security.
SKILLS SUMMARY
CUSTOMER SERVICE: Patient Care for customers in need of assistance. Friendly and Courteous transportation service. Customer Support while prioritizing inquiries, and concerns. Problem Solving pertaining to resolvable issues and complaints.
WAREHOUSE OPERATIONS/ DATA TRACKING:
Inspect, sort, and prepare packages for delivery. Use cherry picker to locate items throughout warehouse, mechanical forklift to load/ unload trailers. Inspect hostlers and trailers for safety when performing yard jockey responsibilities. Maintain yard audits with trailers, Track 3rd party vendors/ drivers scheduled loads using transportation management system.
SECURITY/ SURVEILLANCE:
Surveillance and Security service to clients and employees by securing the property and monitoring cameras. Tour the buildings/ facilities for any unsafe activities. Record daily activities in logbook of vendors and visitors, and prepare reports in the event of an incident.
COMMERCIAL DRIVING:
Perform daily safety pre-trip and post-trip inspection on bus to assess the condition. Provide paratransit transport to ADA and elderly passengers to preferred location. School Bus transport children to/ from school, after school programs, and athletic trips. Motor Coach local and/ or long-distance service to passenger bus stations, colleges and company private trips, and assisting with baggage. City Transit collect fare for service, follow a strict time schedule, transport passengers within the city and/ or county line. Shuttle transport passengers to pick up/ drop off points within specific route, usually company clients and/ or employees.
MICROSOFT OFFICES:
Word, Power Point, Excel, Outlook Calendar, Internet
MANAGEMENT & LEADERSHIP:
Schedule meetings and training classes, utilize time management when prioritizing tasks, provide support to the instructors, and process applicants for licensing. Prepare company invoices and contracts. Supervise and manage team members, delegate duties & responsibilities while overseeing operations and the effectiveness of company policy. Work scheduled shifts when applicable.
EMPLOYMENT HISTORY
Charter Bus Operator
Coach USA - Paramus, NJ Nov 2023 to Present (P/T)
Office Manager / Armed Security Officer
Devin Jordan Security - Belleville, NJ Dec 2022 to Sept 2024 (P/T)
Greyhound Bus
Capitol Heights, MD May 2023 to January 2024 (F/T)
Charter Bus Operator
Academy Bus Services - Baltimore, MD Dec 2022 to April 2023 (P/T)
Amazon Transportation Associate
Amazon.com - Aberdeen, MD April 2021 to Dec 2022 (F/T)
Bus Driver
Harford County Transit Link - Bel Air, MD October 2020 to April 2021 (F/T)
Charter Bus Operator
Decamp Bus Lines - Montclair, NJ Nov 2019 to March 2020 (P/T)
Armed Security Officer
CPS Security - Newark, NJ June 2019 to March 2020 (P/T)
EDUCATION/ TRAINING
Associate's Degree in Business Management
Strayer University-Virginia - Piscataway, NJ January 2019 to December 2021
Class A Training
All State Career - Baltimore, MD November 2024 to January 2005
CERTIFICATIONS AND LICENSES
Commercial Driver License (Class A)
Expires: May 2033 State: MD
No Restrictions Endorsements: P (Passenger vehicles) - N (Tank vehicles)
CPR Certification
May 2023 to May 2025
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