Customer Service Delivery

Professional summary Customer service professional with over 15 years of experience in efficiently resolving customer inquiries to enhance client satisfaction and retention. Proficient in managing customer interactions through phone, email, and chat, utilizing various software applications to ensure seamless service delivery. Committed to leveraging extensive experience to drive customer loyalty and operational excellence. Patricia McDowell

Customer Service

3555 Hopkins Ct, Powder Springs, United States, 30127 / 404-***-**** / **********@*****.*** Employment history

OCT 2010 - JUL 2025

CINCINNATI OH

Customer Service, Concentrix Inc fka Convergys Inc 2002 - DEC 2025

ATLANTA GA

Claims Assistant/Underwriting Clerk, American Safety Insurance Services Inc Processed customer orders; checked stock; checked order status and resolved customer issues via phone, email and/or chat.

Enhanced customer satisfaction by resolving inquiries efficiently, leading to noticeably improved client retention rates.

Collaborated with team members to streamline order processing, ensuring timely deliveries and improving overall efficiency.

Maintained accurate records of customer interactions, facilitating data-driven insights that informed service improvements and training needs.

Fostered a positive customer experience by actively listening and addressing concerns, contributing to a supportive team environment.

Monitored order statuses and stock levels to anticipate issues, implementing solutions that minimized disruptions and improved service reliability. Processed insurance claims efficiently, ensuring timely resolutions and enhancing client satisfaction through effective communication.

Collaborated with underwriters to assess risk and streamline the approval process, contributing to improved underwriting efficiency.

Maintained comprehensive records of claims and underwriting activities, ensuring compliance with regulations and internal standards.

Provided exceptional support to team members and clients, fostering a positive work environment and enhancing overall productivity.

Skills Ability to work with different software

applications simultaneously to resolve customer

issues. Experienced

Able to proficiently assist customers via phone,

email or chat. Experienced

Education

JUL 1984 - SEP 2025

SUMTER SC

Diploma, Central Carolina Technical College

Business Office Skills Diploma

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