Customer Service Delivery Manager

GW

GEORGE WINTERS

********@*****.*** 662-***-**** Tupelo, MS 38801

Self-motivated Delivery Manager experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change with several years of experience in the field. Successful at setting and meeting long-term goals through day-to-day organization and providing excellent customer service. Committed to worker safety and efficiency over long shifts. Organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Known for high productivity and efficient task completion. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Delivery management

Logistics coordination

Performance metrics

Standard operating procedures

Risk management

Customer relationship management

Process improvement

Team collaboration

Project planning

Budgeting and forecasting

Problem solving

Effective communication

Employee coaching

Time management

Microsoft Office use

Reporting tools

Customer complaint handling

Continuous integration

Trend tracking

Distribution coordination

Schedule coordination

Vehicle inspections

Cross-functional coordination

Team supervision

Metric tracking

Route planning

Documentation & recordkeeping

Issue resolution

Vehicle inspection

Preventive Maintenance

Truck dispatching

Product roadmap

Driver monitoring

Teamwork

Equipment inspections

Freight handling

Professionalism

Reliability

PepsiCo Tupelo, Mississippi

Delivery Manager

11/1992 - 11/2022

Coordinated delivery schedules to ensure timely service for all clients. Assisted in managing logistics and tracking shipments effectively. Communicated with team members to streamline delivery processes. Collaborated with vendors to resolve delivery issues promptly. Developed standard operating procedures for efficient deliveries. Maintained accurate records of deliveries and related documentation. Participated in training sessions to improve operational knowledge and skills.

Managed the day-to-day operations of the delivery team including Summary

Skills

Experience

assigning tasks, setting deadlines and ensuring adherence to best practices. Managed performance issues with delivery team members. Developed team environment to support engagement and high performance.

Coordinated with customers to plan efficient or special deliveries. Monitored staff and organization of delivery department. Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.

Coached delivery teams to take accountability for delivery, risk and issue management.

Collaborated with technical staff from other departments in order resolve complex problems quickly.

Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management. Organized periodic reviews of delivery performance against established goals and objectives.

Trained team members on new technologies used during the course of a project.

Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.

Refined and organized delivery processes for all incoming products. Coached professional development opportunities for team members with career development plans.

Designed budgets for delivery departments and planned financial outlines. Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards. GED From ICC Tupelo Tupelo, MS

08/2006

Army Accommodations Medal x2

Army Achievement Medal

Army Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Medal

Iraq Campaign Medal with Star

Armed Forces Reserve Medal

Combat Action Badge

12 years of Military service

Rank of E5

Several Leadership Courses

Honorable Discharge

Education and Training

Accomplishments

Activities and Honors

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