Service Specialist Office Management

Ronesha Wanzor

202-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Over 10 years of dedicated and detail-oriented experience in Administrative/Secretarial Professional office management and special projects skills with high efficiency. Demonstrated capacity to provide comprehensive support for mid and executive-level staff and committed to strengthening interdepartmental collaboration, promoting high documentation standards, and focused results-oriented in supporting complex deadline-driven operations.

OFFICE MANAGEMENT KEY STRENGTHS

Proactive Thinker Schedule Coordination

Confidential Correspondence Customer Services Oriented Time Management and Prioritization Written & Verbal Communication Data Management Microsoft Office Suite & Google

EMPLOYMENT

FOREST SOLUTIONS INC.

10/2021 - 07/2024

Lead Service Specialist 10/2021 - 07/2024

● Facilities Management

● Compiles client records, establishes confidential client files, and prepares related periodic data reports promptly

● Coordinates relationships with vendors to simplify and ensure proper and timely payments for services to clients

● Serve as team lead on projects, facilitate meetings, and brainstorming sessions that mitigated adverse impacts on projects and events

● Provide administrative and project support to the client and staff team, including database maintenance and reporting

● Coordinate and maintain membership dues and registration

● Assist with the preparation of conferences, board meetings, and seminars EPIQ GLOBAL

11/2014 - 10/2021

Administrative Assistant 11/2014 - 10/2021

● Input attorney timesheets via firm software

● Prepare check requests and expense reimbursement requests via the firm software database

● Make minor edits to various documents such as correspondence, agreements, spreadsheets, etc.

● Conduct document searches and file documents in the firm’s Document Management System (DMS)

● Assist with projects and special requests, prioritizing to meet deadlines

● Format and proof issued patent applications in Word

● Prepare routine letters to clients regarding US Patent Documents Ronesha Wanzor 2

Records Clerk

● Register new files and track the circulation of files to and from client staff in the Records Management System (RMS) database

● Prepare inactive files for offsite storage or digitization, performing file culling activities as requested

● Perform regular inventory of files stored at client facilities, or offsite storage vendors

● Assist client with retention and file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment

● Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content

● Prepare reports related to the activity of the Records Department

● Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries

● Generation and mailing of customer notification letters Front Desk Coordinator/Receptionist

● Worked closely with the firm's staff to assist with front office

● Answered incoming telephone calls and forwarded them to the appropriate person

● Took accurate and complete messages for those who are unavailable

● Promptly greet and announce visitors in a friendly and business-like manner

● Maintained a neat and organized reception desk and front lobby area

● Ordered and stocked supplies as needed

● Performed other administrative duties as requested

● Assisted with hospitality tasks within the office

● Ordered food as needed for meetings and events

● Assisted with setup and clean-up for meetings and events PharmaCare Lead Pharmacy Technician 10/2009 - 07/2013

● Manage day-to-day pharmacy operations, including inventory control, prescription order verification, and assisting pharmacists in drug therapy management

● Perform regular audits of medication inventory to prevent shortages or overstocking, and coordinate with suppliers to place orders

● Act as a point of contact for escalated issues or concerns from patients and healthcare providers, resolving them in a timely and professional manner

● Train and mentor new pharmacy technicians, ensuring they adhere to proper procedures and meet quality standards

● Ensured compliance with pharmacy laws and regulations, maintaining accurate records and reporting discrepancies

EDUCATION & PROFESSIONAL DEVELOPMENT

High School Sept 2001- Jan 2002

GED November 2002

Everest College Diploma Received July 2011

TECHNICAL SKILLS

Proficient in Microsoft Office Suite Word Excel PowerPoint Access Google Suite Adobe Acrobat Typing speed of 65 wpm

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