Human Resources Employee Relations

Jill Cassels

984-***-**** ****.*.*******@*****.*** East Rockaway, NY 11518

PROFESSIONAL SUMMARY

PHR Certified HR Generalist with a diverse background in Human Resources, business development, and operations. Proven track record in employee relations, strategic planning, and policy implementation, with expertise in creating solutions that align HR initiatives with business goals. Strong communicator and trusted advisor with a focus on enhancing workplace culture and driving people-centric transformations. CORE COMPETENCIES

• Employee Relations & Conflict Resolution

• Policy Development & Compliance

• Full-Cycle Recruitment & Onboarding

• Benefits Administration & Compensation Strategy

• Performance Management & Succession Planning

• Employment Law & Risk Mitigation

• Project Management & Cross-functional Collaboration

• HRIS & Data-Driven Decision Making

• Change Management & Organizational Development

• Confidential Policy Interpretation & Labor Relations PROFESSIONAL EXPERIENCE

Human Resources Generalist

MetroPlusHealth — New York, NY September 2021 – June 2024

• Partnered with senior leadership to align HR strategies with business objectives, resulting in a 30% increase in staffing over two years.

• Provided expert guidance on employee relations, including performance management, disciplinary actions, and conflict resolution.

• Led benefits education for new hires and responded to complex employee inquiries, enhancing employee satisfaction and retention.

• Conducted internal audits to ensure compliance with employment laws, reducing legal risks and improving HR processes.

• Collaborated cross-functionally with HRIS, Recruitment, Training, Labor Relations, and Central Office to implement organizational improvements.

• Performed background checks and fingerprinting services for new hires, ensuring thorough pre- employment screening.

Human Resources Analyst

Dartmouth College — Hanover, NH April 2011 – April 2014

• Managed full employee life cycle from recruitment and onboarding to benefits administration and performance management.

• Participated in union contract negotiations and advised on labor relations issues, ensuring compliance with policies and state laws.

• Provided confidential analysis and policy guidance to managers and HR teams, supporting employee relations and performance reviews.

• Handled unemployment claims, terminations, and performance improvement plans in a professional and legally compliant manner.

• Led recruitment efforts for HR Consultant roles, effectively streamlining the hiring process and improving candidate quality.

Business Development Supervisor

Paul Hastings — New York, NY November 2008 – November 2010

• Managed client relationships with Fortune 500 companies during a challenging economic climate.

• Developed marketing content and executed large-scale events for up to 1,000 participants, enhancing client engagement.

• Analyzed business metrics and improved budgeting processes to support business development efforts. Director of Business Development

Impark — New York, NY November 2006 – November 2008

• Led business development operations across the Northeast, coaching staff and improving customer service practices.

• Wrote and won high-stakes proposals with an 85% success rate, significantly growing the regional client base.

• Recognized for project management excellence, leading initiatives that improved customer service and operational efficiency.

EDUCATION

Bachelor of Arts

Skidmore College — Saratoga Springs, NY

CERTIFICATIONS

Professional in Human Resources (PHR)

ADDITIONAL EXPERIENCE

Caretaker — 2020-2023

Served as a live-in caretaker for an ailing parent, balancing full-time work while providing night and weekend care. Enhanced quality of life and exceeded life expectancy through dedicated caregiving until their passing in November 2023.

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