Human Resources Financial Services

Leslie Ann Murphy

** ******** ******, ******, ** 02119

Cell 857-***-**** Email: *********@*****.***

Objective

To obtain a position working with clients/customers utilizing and demonstrating my twenty plus years successful experience in financial services; social/customer services, and property management.

Experience

2002-present LAM Realty Trust Boston, MA

Property Owner/Manager

Owns, operates, and manages four family residential property

Provides rental housing residency (scattered site ) primarily to agency and program clients; while meeting the goals and objectives of each client – internal and external

Coordinates and documents housing needs of families for agencies/programs

Processes and reviews housing applications (credit reports, past landlords, CORI’s, lease renewals/terminations

Provide individual families with support regarding educational resources, job resources and in-house needs.

Ensures all units at all times meet agency/program inspection codes

Maintains network; communicates with external clients assuring their policies and procedures are timely met

Maintains files/information regarding fuel assistance, schools and any other resource which supports family stability

Maintains organized files and records

2008-2009 Human Resources Development Institute Boston, MA

Counseling Specialist

Primarily responsible for conducting counseling pertinent to drug addiction and its social challenges; drug testing; medication disbursements and client confidentiality

Functioned as a part of a team presenting as a advocate to women in drug rehabilitation and their children

Attended weekly staff meetings providing input to and from staffing team

Conducted all activities within the standards and guidelines of the [program and Mass Dept of Public Health

Attended training and workshops ensuring awareness of the goals and guidelines as applied to professionalism, values, and client commitment

2006-2009 PartyServers Boston, MA

Event Coordinator

Coordinated all aspects of staffing events (i.e. weddings; banquets; business meetings; holiday events and conferences)

Responsible for event billing and budgeting

Interviewed and hired (waitstaff and culinary staff)

Interacting with a variety of people raging from vendors to company management to attendees

Arranged transportation of staff enduring timely arrival to events

2005-2008 John Hancock Boston, MA

Error Report Specialist

Responsible for review and cleanup of 529 College Fund Error Reports

Ensured accuracy of all broker/dealer information, for timely payouts

Prepared, operated, managed daily cleanups, added, deleted, and merged various data records

2002-2004 The Westin Copley Boston, MA

Accounts Payable

Reconciled accounts; follow-up, collection and allocation pf payments

Monitored customer account details for non-payments and irregularities and processed adjustments

Maintained accounts receivable customer files

Investigated and resolved customer inquiries

Communicated with customers via phone, email or personally

1997-2002 JPMorgan Chase Boston, MA

Control Accountant

Reconciled daily cash receipts and disbursements

Settled and balanced share and cash positions for various clients

Reviewed daily Net Asset Values, ensuring accuracy

Prepared reports for gain/loss and accrual activity and various fund reports

Researched, tracked and monitored problems working with custodial dept

1998-1999 The Renaissance, Northeastern University Boston, MA

Concierge/Security

Maintained the frontline, greeted residents and listened to their requests

Supplied visitors with directions and information, called taxi’s/transportation

Delivered mailing to appropriate parties

Maintained building security, adhered to security checks

Managed lock/key boxes

Responsible for diverse and varied duties

1992-1994 Fidelity Investments Boston, MA

New Accounts Analyst

Processed, reviewed mutual funds brokerage applications and account setups

Researched, analyzed and resolved account discrepancies

Led team of customer service liaisons in troubleshooting new accounts

Education

1974-197 Newbury Jr. College (A.D. Business Administration) Boston, MA

1976-1978 Suffolk University

Membership

National Association of Professional Women

Volunteer 2010 - Present

CityLife Urbana, Boston, MA

AmeriCorp Member - Classroom Literacy Coach, Boston Public Schools

Generations, Inc

Americorp Member – Preschool Literacy Coach, JUMPSTART

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