Customer Service Front Office

JANE WAIRIMU

Cashier

070*******. *************@*****.*** . Linkedin

Nairobi, Kenya

CAREER OBJECTIVE

Results-driven professional seeking an opportunity to apply my experience in customer service, accuracy in handling transactions, and ability to thrive in fast-paced environments while contributing to organizational success

EDUCATION

Penny foster college Mar 2012- July 2014

Secretarial studies

Big world college Feb 2006-May 2006

Computer studies

Gaichanjiru mixed secondary school Jan 2002-Nov 2005

KCSE

WORK EXPERIENCE

Starwall supermarket Sept 2022-Nov 2024

Cashier

· Greeting customers warmly and providing excellent customer service.

· Scanning, processing, and billing items accurately at checkout.

· Handling cash, mobile payments, and card transactions with accuracy.

· Issuing receipts, refunds, or exchanges in line with store policies.

· Maintaining a clean and organized checkout area.

· Assisting customers with inquiries and guiding them to relevant departments.

· Balancing the cash drawer at the beginning and end of shifts.

Maathai Supermarket Jan 2020-Nov 2021

Shop attendant

·Welcoming and assisting customers with product inquiries and purchases.

·Ensuring shelves are stocked, organized, and well-presented.

·Monitoring product expiry dates and rotating stock.

Kagira secondary Jan 2017-Nov 2019

·Managing the school’s front office and acting as the first point of contact for visitors, parents, and students.

·Answering phone calls, responding to emails, and handling inquiries.

·Preparing, typing, and filing official documents, letters, and reports.

·Maintaining student and staff records, both digital and physical.

SKILLS

-Communication skills -Time Management

-Empathy -Digital Skills

-Organisation -Multi tasking

REFEREES

Peris muthoni

Supervisor

Starwall

074*******

Mercy M

Supervisor

Maathai

072*******

*************@*****.***

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