It Support Technical
Resume:
Abida Farheen
ITIL Certified
*************@*****.***
Summary
A proficient professional expertise in
domain of information system and
communication network maintenance,
installation, troubleshooting as well as
administrative support and user
management.
A dynamic team player recognized widely
for success in the realms of IT Technical and
User Support.
Years of experience
7 Years of experience as IT support
Education
MCA – Master of Computer Application
Languages
Hindi
English
Telugu
Urdu
Basic Arabic
Professional Certification:
PGDCA – Post Graduate Diploma in
Computer Application
ITIL – certified
English typing higher 45 WPM
Experience
Dec 2024- Present
Title: IT Officer
RKH Qitarat (Service provider to
Qatar Rail)
Efficient in trouble shooting diverse
IT issues including ping ID, VPN, M
mobile, MFA, Bit locker, Hard drive
encryption and O365.
Managing the IT Projects in Qatar
providing the manager with
updates.
Testing the changes made to the
applications and providing the
application team with an update on
the outcome.
Experienced using the Manage
Engine ticket management system.
Successfully handling Installation,
migration and encrypted emails,
along with resolving biometric issue
Significant experience in OneDrive
handling and resolving password
related complications.
Deft of managing the onboarding
and off boarding process of
employees.
June 2024 – Nov 2024
Title: IT support specialist (O365
administrator)
CHM Global
As Microsoft 365 Administrator
manages and maintains the
organization's Microsoft 365 suite.
Handling user accounts, licenses,
and security in the Admin Center.
In the Admin Center, create and
delete users, reset passwords, and
manage group memberships.
Advanced admin capabilities allow
for configuring and managing
various features and settings,
including security and compliance,
Exchange, SharePoint, and Teams
settings.
Creating shared mailboxes, O365
groups
Creating mail flow rules in Exchange
admin center
Responsible for maintaining
monitoring and implementing IT
systems.
Managing users from Azure
AD/Entra ID
Assigning roles to the users from
Azure AD and office 365 admin
portal
MAR 2022- MAR 2023
Title: IT Technical and user support
Siemens Energy
. Efficient in trouble shooting diverse
IT issues including ping ID, VPN, M
mobile, MFA, Bit locker, Hard drive
encryption and O365.
Managing the IT Projects in Qatar,
Kuwait and Oman and providing the
manager with updates.
Testing the changes made to the
applications and providing the
application team with an update on
the outcome.
Providing user and IT Technical
assistance for Qatar, Kuwait and
Oman.
Experienced using the Service Now
ticket management system.IT
Service Management
Implementation of Service now.
Successfully handling Installation,
migration and encrypted emails,
along with resolving Virtual machine
and PKI card issues.
Significant experience in OneDrive
handling and resolving password
related complications.
Deft of managing the onboarding
and off boarding process of
employee.
Exceptional in providing high level
VIP/VVIP support for CEO, CFO and
Business Unit Heads.
Proficient in resolving printer related
issues and effectively coordinating
with network/server unit.
Successfully maintaining printer
supply inventory, including toner
and cartridges.
Successfully maintain IT asset stock
and update inventory details
following end to end processes
Prompt in responding to service
issues and requests ensuring quick
resolution.
Proven ability in assisting walk in
customers through the installation
of applications and peripheral
devices
2021 OCT- 2021 DEC
IT SUPPORT
Mannai Corporation
Skilled in promptly addressing and
resolving service issues and
requests.
Proficient in providing application
support
Expert in assisting walk-in customers
with installation of applications and
computer peripherals.
Excellent ability at asking targeted
questions for effective problem
diagnosis.
Highly capable of guiding users
through simple, step by step
instructions.
Experience in conducting remote
trouble shooting for effective issue
resolution.
Proven ability to test alternative
pathways to resolve complex issues.
Demonstrated knack for
customization of desktop
applications to align with user’s
needs.
Proficient in maintain detailed
records of technical issues and
solutions in logs.
2018 MAR- 2019 DEC
IT SUPPORT
EKS
Provide comprehensive IT support
including troubleshooting for MS-
Office platforms (2010,2016, O365),
encompassing Word, Excel,
PowerPoint, Outlook and Teams.
Effectively managed installation,
migration, and maintenance of
computers and networks with the
organization.
Led IT asset management operations
ensuring optimal resource
utilization.
Proficient in maintaining detailed
records of technical issues and
solutions in logs
Skillfully resolved various IT issues
associated with Windows updates,
printers, network and VPNs.
Excellent ability at asking targeted
questions for effective problem
diagnosis.
2014 JAN- 2017 AUG
IT SUPPORT
HKI Technologies
On boarding and off boarding of
employees
customize desktop applications to
meet user needs.
IT assets stock maintenance,
updating inventory details by
following end to end process.
ask targeted questions to diagnose
problems, guide users with step by
step instructions, conduct remote
troubleshooting, testing alternative
paths to resolve the issue.
Trouble shooting, maintenance of
network and computers,
applications support, O365 support.
Experienced in using IT Service
Management Implementation of
Service now.
Write technical articles, solutions
and documentation for support and
end users.
Excellent listening and questioning
skills, combined with the ability to
interact confidently with clients to
establish what the problem is and
explain the solution.
The ability to work well in a term,
problem-solving skills, a strong
customer focus.
Technical Skills
Password related issues
WIFI issues
Bit locker issues
Virus issues
Network issues
SharePoint issues
MFA issues
IT Asset management
Service Now
Energy Now
One drive issues
Windows update issues
Microsoft O365 issues
Printer/plotter issues
Desktop/Laptop issues
VPN issues
Ping ID Setup
Mmobile setup
Additional Skills
Leadership
Teamwork
Time management
Problem solving skills
Organization skills
Communication
Personal Details
Name: Abida Farheen
Nationality: Indian
Gender: Female
Visa Status: Husband sponsorship
QID: Valid till 2026
Passport status: Active till 2029
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