Customer Service El Paso

Sarah N. Gonzalez

*** *********** ***** ******: 915-***-****

Murphy, TX 75094 **************@******.***

SUMMARY OF QUALIFICATIONS

Experienced customer service professional with a strong track record of delivering attentive and personalized support to clients. Skilled in resolving inquiries efficiently, maintaining a positive and helpful attitude, ensuring a smooth customer service experience. Known for clear communication, fostering positive interactions and building cooperative relationships. Dedicated, enthusiastic, and committed to providing exceptional service with integrity and a genuine passion for helping others. CORE COMPETENCIES

Supervision

Multi-tasking

Great Under Pressure

Safety Procedures

Communication Skills

Customer Service

Conflict Resolution

Teamwork

PROFESSIONAL EXPERIENCE

Barista August 2025 – Present

Starbucks Murphy, TX

Provide excellent customer service to all customers, at lobby or drive thru.

Perform opening, closing duties and help management with end-of-day reports. Help load money onto registers.

Provide personalized product recommendations and contribute to increase sales and customer satisfaction. Shift Supervisor January 2025 – August 2025

Krispy Kreme El Paso, TX

Deliver prompt, friendly service in a fast-paced environment, ensuring a positive experience for every customer.

Handle customer inquiries, concerns and special requests with professionalism, supervised eleven employees.

Maintain a clean, welcoming store environment while upholding brand presentation and health safety protocols.

Handle peak hours with efficiency, exceeding customer satisfaction, and contributing to a smooth workflow. Dispatcher/Bookkeeper January 2024 – January 2025

Mechanical Technologies El Paso, TX

Scheduled and dispatched maintenances and services, ordered and sourced special parts; utilized ServiceTitan software to streamline operations.

Managed accounts payable and receivable, processed payroll, and maintained accurate financial records.

Provided financial assistance to clients, set up payment plans, and tracked payment statuses.

Handled business calls 24 hours a day to dispatch HVAC technicians as needed, coordinating urgent service requests. Freight/Hardware/Paint Specialist June 2022 – January 2024 The Home Depot El Paso, TX

Provided best customer service to meet each customer’s needs.

Performed opening and closing duties. Sales of tools and equipment for project needs; made keys.

Worked in high traffic hours of the day. Worked extremely well under pressure with multiple customer requests. Front End Manager April 2022 – June 2023

Matteo’s Mexican Food El Paso, TX

Supervised employees to ensure excellent service, delectable food and freshly made drinks were at their highest quality.

Opening and closing duties, balanced all registers, counted safe, and ran sales reports at the end of the night.

Ensured safety policies and procedures were always followed, and supervised employees sanitizing all workstations in preparation for the following day.

Online Grocery Shopper March 2020 – April 2022

Walmart Supercenter El Paso, TX

Conducted grocery shopping for pickup and delivery. Ensured all policies and procedures, including safety protocols were being followed. Assisted other departments with stocking, price changes, and other occupational duties.

Provided best customer service, ensured each customer was content and satisfied with each shopping experience.

Encouraged employees to achieve goals and searched for opportunities to increase sales without affecting quality. Shift Leader June 2018 – March 2020

Panda Express El Paso, TX

Provided best, prompt customer service to customers entering premises or through the drive-thru.

Performed opening and closing duties. Worked register and balancing, and end-of-day reporting, supervised sixteen employees.

Worked on all maintenance duties. Trained new personnel. Worked in high traffic hours of the day. Worked extremely well under pressure of multiple customer requests.

EDUCATION

Franklin High School, Diploma, 2019 El Paso, TX

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