Call Center Customer Service
Resume:
ZANDRA BAILEY
Contact
************@*****.***
Jackson, MS 39206
Skills
Inbound & Outbound Call Management
Member Account Support & Billing
Inquiries
Service Education & Benefits Explanation
Data Entry Accuracy & CRM
Documentation
Call De-escalation & Problem Resolution
Multitasking in Dual-System Environments
HIPAA & Confidentiality Compliance
Customer Retention & Empathetic Service
Microsoft Office Remote Call Center Tools
Typing: 40+ WPM Active Listening
Summary
Dedicated and results-driven customer service specialist with over 5 years of experience supporting members in fast-paced call center and retail environments. Proven ability to handle high call volumes, resolve member concerns, explain benefits and services, and maintain accurate records in compliance with confidentiality guidelines. Skilled in navigating multiple systems simultaneously, documenting account activities, and delivering exceptional service with empathy and professionalism. Committed to helping individuals confidently manage their accounts while contributing to a team-focused and service-driven environment. Work Experience
STORE MANAGER Feb 2013 – Present
VINTAGE BARBIE RIDGELAND, MS
• Manage all aspects of small business operations including customer service, team supervision, inventory management, and conflict resolution.
• Foster customer loyalty by ensuring personalized experiences and consistent follow-up.
• Trained and supervised employees on sales procedures, merchandising, and point-of-sale systems.
• Maintained records and responded to inquiries with professionalism and timeliness. ACCOUNT SALES SPECIALIST Apr 2020 – Jun 2023
T-MOBILE REMOTE
• Handled 75–100+ inbound calls daily, assisting members with account inquiries, billing issues, service upgrades, and technical troubleshooting.
• Accurately documented customer interactions and maintained account records across multiple platforms.
• Collaborated with internal departments to ensure issue resolution and customer satisfaction.
• Educated members on services and promotions, contributing to monthly sales and retention goals.
• Maintained a calm and empathetic tone to de-escalate concerns and deliver positive outcomes. PRODUCTION TECHNICIAN Apr 2020 – Jul 2020
NISSAN CANTON, MS
• Operated forklifts, pallet jacks, and other material-handling equipment to transport inventory and supplies.
• Maintained adherence to safety standards while performing heavy lifting and assembly tasks.
• Collaborated with warehouse teams to complete daily production and shipping tasks efficiently. Education
Associate of Arts: Business Jun 2022
HOLMES COMMUNITY COLLEGE RIDGELAND, MS
High School Diploma May 1994
MURRAH HIGH SCHOOL JACKSON, MS
References
• Available upon request
Contact this candidate