Project Coordinator

Kirsten De Rosa

480-***-**** **************@*****.*** https://www.linkedin.com/in/kirsten-de-rosa/ A dependable and fast learner who thrives in detail-oriented environments. I have had eight years of customer service experience and four and a half years of dedicated administrative and project planning work. Skills

Proficient in Miro, Canva, Microsoft Excel, JIRA, Confluence, Salesforce, In Contact, Microsoft Workspace, statistics, customer service and strong interpersonal skills. Experience

DriveTime, Tempe, AZ - Project Coordinator

March 2024 - currently employed

As a Project Coordinator at DriveTime my responsibilities include:

● Coordinating cross-functional teams to support project planning, execution, and delivery within defined scope, timeline, and budget

● Maintain comprehensive project documentation including progress reports and spreadsheets

● Serve as a primary point of contact for both internal and external stakeholders to ensure communication and alignment

● Schedule and facilitate meetings, prepare agendas and outlines for upcoming initiatives

● Identify risks while assisting in resolution planning One Medical, Tempe, AZ - Central Support Specialist October 2023 - March 2024

● Customer support and services

● Medical authorizations and medication management

● Queue monitoring and time management

Carvana, Tempe, AZ - Sell to Carvana, Projects Specialist April 2021 - June 2023

During my time at Carvana, I assisted customers in finalizing the sale of their vehicle to Carvana as well as various additional projects. These projects included virtual customer appointments, completing legal paperwork, tracking trends, and machine learning/data analysis. We would work closely with our logistics team in facilitating the transportation of vehicles, underwriting acquisitions, and managing multiple systems to facilitate customer transactions. As a collaborative effort, our team built many of these innovations for customers from scratch.

Education

Northern Arizona University, Flagstaff, AZ — Bachelor of Arts in Psychology Concentrations - Human behavior, Organizational/Industrial Psychology, a minor in Sociology