Case Management Project Manager

Ms. TRANG DAO

https://www.linkedin.com/in/TrangDao Email: *********@*****.***

Home: Glastonbury, Connecticut 06033 Telephone: 860-***-**** Summary of Qualification and Skills

• Excellent verbal and written communication

• Great with people, quick learning, rich

knowledge toward cultural/ethnic diversity

• Self-discipline with flexibility and creativity

Proficient in Microsoft Word, Excel

• 5-7 years working experiences in customer

service, office management, health education,

nonprofit related areas, problem solving

• Developed customer relationship, mentorship

• Performed multi-tasks and customer focus

• Possessed strong ability of collaboration,

advocacy and workshop facilitation

• Worked well with all levels of professionals and under pressure in team or independently

• Communicated well in English and Vietnamese

• Maintained record confidentially

Professional Training

Medical, Community, Legal Interpretation

Youth and Family Service’s Case Management provided by Portland State University, Multnomah County’s Department of Education and Department of Health & Human Services in Portland, Oregon

• Human Participants Protection Education for Research Teams provided by National Institute of Health (NIH) in Hopkinton, Massachusetts and Traumatic Brain Injury Case Management provided by Massachusetts’s Statewide Head Injury Program (SHIP)

• Health and Human Services Management provided by Sawyer School of Management/Suffolk University in Boston, Massachusetts

Employment Experience

August 2016-present: Vietnamese Language Consultant as an Independent Contractor with My Language Link, Corp., Language, Inc., TransFluenci, LLC to provide in-person, virtual interpretation service on socio-behavioral, medical, academic, government in Connecticut, Massachusetts. February 2020-2023: Sr. Project Manager, HR Manager: Rubicon Ventures LLC: works functioned on supporting business’s operation of warehouse, staff, importing shipment, spending, etc. Before 2012:

Immigrant & Refugee Community Organization (IRCO) - Portland, Oregon, US Social Support Services for Educational Success (SSSES) Program Children Services Consultant, Case Manager 2

• Supported Department of Children and Family Services on homeware for kids

• Provided case managing to bi-lingual school aged youth and family to improve their social, psychological, academic performance

Liberty Mutual Research Institute for Safety (LMRI) - Hopkinton, Massachusetts, US Quantity Analyze Unit (QAU), Public Health and Worker's Safety Project in Hanoi, Vietnam

• Edited/proof read/data entered translated documents/surveyed questionnaires (in bilingual)

• Supported administrative, language and cultural issues South Cove Community Health Center - Boston, Massachusetts, US Project Coordinator, Office Manager

• Planned and facilitated health education and (TBI) Traumatic Brain Injury prevention training

• Created budget and coordinated treatment plan for Asian Traumatic Brain Injurer

• Assisted a Program Director to manage an outpatient behavioral health clinic's daily office operations, customer services, staff support, insurance collecting, billing issue, staff’s other related record keeping issues.

Habor Health Services, Inc. : Marketing Dept: Affordable Health Care promotion Vietnamese-American Initiative Development CDC, Massachusetts, US

• Outreached, collaborated, developed and worked on public-interested and community’s development projects included: safety, housing, small businesses, etc. in Greater Boston Area Education

University of Massachusetts, Boston, Massachusetts: Sociology and Criminal Justice Probation internship at Dorchester District Court - Boston, Massachusetts Portland Community College, Oregon: non-degree computer classes: Computer Volunteer

Friends of the Mark Twain House and Museum, Hartford, Connecticut (Holiday Tour and Membership) Jacob Wismer Elementary School, PDX, Oregon (Classroom's clericals and Teacher's assisting) Voting League, Boston, Massachusetts (Voting Registration) Vietnamese Parents Counsel, Boston Public School, Massachusetts

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