Operations Manager

Vance Henderson 860-***-****

*** ******* **, **** ********, CT 06108 *************@*****.***

Operations Leadership and Management

Warehouse Management Systems Coaching and Development Inventory Control Lean Management Strategic Planning Data Processing Problem Solving Time Management Technical Proficiency Supply Chain Management Communication Organizational Skills Distribution Management Standard Procedures Compliance Quality Assurance PROFESSIONAL PROFILE

A seasoned professional with 10+ years of extensive knowledge and understanding of logistics industry dynamics. Led teams to not only meet but exceed organizational objectives. Central to my approach is fostering a collaborative and results-driven work culture, empowering each team member to contribute their utmost. Drawing from hands-on experience in business management and possessing a unique skill set has enabled me to envision success and implement innovative strategies. My proficiency extends to expert-level knowledge of warehouse management systems such as Manhattan, Infor, VoiceLink, Epicor P21, Omnitracs, and Red Prairie. Leveraging advanced Microsoft Office skills, particularly Excel, I've streamlined data analysis to enhance decision-making processes within standard warehouse operations. Meticulously identifying and tracking key performance indicators allowed me to provide invaluable insights to guide strategic direction, set targets, and facilitate my team's advanced training and development initiatives. EMPLOYMENT H I S TORY

TIREHUB, Windsor, CT 08/15/24 to present

Assistant TLC Leader

Lead and supervise all aspects of warehouse operations, including receiving, storage, order fulfillment, and shipping.

Execute daily route optimizations and dispatch. Generate route manifests for logistics specialists to reference and log during delivery.

Ensure workplace safety standards are upheld, maintaining a clean, organized, and hazard-free environment. Manage, coach, and develop warehouse team members to meet performance goals and support a positive team culture.

Monitor and improve productivity, accuracy, and operational efficiency. Oversee the use and maintenance of facility assets and equipment. Enforce compliance with all company policies, safety regulations, and operational procedures. Act as the primary backup to the TLC Leader, assuming leadership responsibilities in their absence. Collaborate cross-functionally to support continuous improvement initiatives and resolve operational challenges. FREIGHT HANDLERS INC., Manchester, CT 10/06/22 to 02/07/24 Overnight Outbound Supervisor

Orchestrated warehouse operations, optimizing productivity of 70+ selectors, 15 forklift operators, and 8 loaders. Fostered seamless communication with associates and management, ensuring operational cohesion and efficiency. Mentored personnel, enforcing policies; mitigated conduct issues, grievances, and complaints, bolstering unit morale.

Enhanced associate engagement through management development and training, driving leadership attentiveness to aid in boosting performance.

Optimized schedules and staffing for peak performance; improving production allowed maneuverability of personnel to overall reduce labor costs.

Conducted pre-shift safety briefs and ensured adherence to safety standards. Observed and collected data on key performance indicators which included Cost Per Case, On Time Deliveries, Selector Audit Accuracy, and Cases Per Hour.

Oversaw and recommended hiring and promotion processes. Issued discipline, up to and including termination, when necessary. RAYMOUR & FLANIGAN DISTRIBUTION CENTER, Manchester, CT 07/24/17 to 10/06/22 Warehouse Distribution Supervisor

Ensured compliance with safety policies and procedures, conducting audits as necessary. Trained 20 floor associates on material handling equipment and developed 3 shift leads in utilizing in-house warehouse management systems.

Supervised furniture receiving, shipping, and preparation to maintain products sequence. Maintained accurate inventory records.

Provided exceptional customer service and motivated associates towards total customer satisfaction. Demonstrated strong attention to detail, professional communication, and customer service skills. Allocated orders in the system and spearheaded the flow of nightly operations based on volume and incoming cross-routed trailers.

Safely operated warehouse equipment, including lifting and moving furniture merchandise weighing over 100 lbs. EUROPA SPORTS, EAST WINDSOR, CT 04/07/18 to 01/07/20 Forklift Operator/Freight Shipping/Receiving

Executed replenishment of active pick sites which included hand stacking residual product, gutting, and disposing pallet wrap, and proper relocating of empty pallets or damaged items. Operated reach trucks/ high lows to stock product from receiving area or pull product from reserve slots for freight shipping orders.

Hand built pallets from individual work orders picked on carts from warehouse associates. Loaded freight orders onto designated trailers.

Unloaded inbound inventory trailers and received product into the system according to purchase orders. Conducted cycle counts to help maintain inventory control. EDUCATION & ACHIEVEMENTS

MANCHESTER COMMUNITY COLLEGE, Manchester, CT

Associates In Science Degree for Accounting and Business Administration FALL OF 2016 INDUCTEE OF Alpha Beta Gamma International Business Honor Society SPRING 2017 INDUCTEE OF Phi Theta Kappa Honor Society DEAN’S LIST Multiple Semesters (Transcript Available upon request) GRADUATED Cum Laude (Cumulative GPA 3.4)

VOLUNTEER EXPERIENCE

FIRST CATHEDRAL, Youth Ministry Advisor

EAST HARTFORD PARKS AND RECREATION, Youth Basketball Coach

Contact this candidate