Data Analyst Client Services
Resume:
Cindy Menard
Mobile Phone: 201-***-****
E-mail: ***********@*****.***
OBJECTIVE
Business Administration Science graduate seeking an operational or data analyst position and utilizing administration skills, such as Microsoft Office 365, excellent communication skills, and writing capabilities.
WORK EXPERIENCE
CCUL Credit Representative Lead – Credit Back Office
February 2022 – Present
TD Retail Card Services Ramsey, NJ
Managed controls and remediation to meet SLAs
Trained Business Process Analysts on daily, weekly, and monthly reporting requirements briefly.
Ensured that members consistently followed procedures and controls in the department
Leveraged team members as resources for daily controls while maintaining management oversight.
Provided input on new enhancements to the umbrella-based finance programs when required.
Created basic macros using Microsoft Excel VBA or mail merger tools that would automate or simplify CRBO repetitive tasks.
TD RCS Client Services Specialist III
December 2011 – February 2022
TD Retail Card Services Ramsey, NJ
Entered merchant account set-up and conversion-related information on the system.
Managed inventory in private label financing, such as applications, cards, and marketing materials.
Maintained required customer files and documentation.
Coordinated periodic reorders of marketing materials as necessary.
Worked with internal and external legal and compliance areas as appropriate to secure approvals for any changes and update materials as needed.
Handled office supply inventory for the department.
TD RCS Client Services Specialist II
June 2004 – December 2011
TD Retail Card Services Mahwah, NJ
Assisted in marketing TDRCS's private-label finance programs to retail companies.
Conducted various customer service activities for private label merchants offering TDRCS financing to consumers.
Handled basic credit card transactions and other credit or debit adjustments.
Prepared and submitted journal entries for processing.
Balanced out total credit card transactions manually processed.
Aided account executives in updating the Merchant Services Weekly Sales Report at the end of each week.
Submitted the Merchant Services Accounts Receivable Reports every month.
Ensured the factory billing statements were shipped to all major manufacturers.
Handled office supply inventory for the department.
Prepared newly employed members to handle the department's essential procedures.
TDRCS Senior New Accounts Credit Representative
June 2003 - June 2004
TD Retail Card Services Mahwah, NJ
Performed data-entry activities that involve consumers' applications.
Handled credit inquiries for existing consumers' accounts.
Prepared newly employed department members to handle the essential procedures.
EDUCATION
Bergen Community College, Paramus, NJ 07430
Business Administration – International Trade
GPA 3.7
Ho Ho Kus School of Business & Medical Science, Ramsey, NJ
Business Administration (October 2002)
Dean's List
GPA 3.78
Mahwah High School, Mahwah, NJ, College Prep (June 2000)
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