Customer Service High School

Khalil Ross

Killeen, Texas · 254-***-****

************@*****.***

Highly motivated and hardworking individual with diverse experience in warehousing, customer service, and food service. Graduated from high school and gained hands-on skills through Job Corp, Walmart warehouse, and Amazon warehouse. Proven ability to excel in fast-paced environments, including night shifts at McDonald's. Eager to contribute a strong work ethic, reliability, and adaptability to a dynamic team. A results-oriented individual ready to leverage past experiences to excel in a new opportunity.

Experience

December 2022 – February 2023

Customer Service Representative, Gulf Coast Collection Bureau

●Responded to customer inquiries via phone and email, providing accurate information and resolving issues promptly and professionally.

●Maintained detailed and accurate records of customer interactions, transactions, and inquiries using CRM software.

●Upsold products and services to customers, achieving sales targets and contributing to revenue growth.

August 2021 – December 2021

Warehouse associate, Amazon warehouse

●Effectively handled inbound and outbound shipments, including sorting, packing, and scanning items for shipment, while maintaining strict quality and productivity standards.

●Utilized computer systems and handheld devices to track inventory, update product information, and resolve discrepancies.

●Participated in continuous improvement initiatives to optimize warehouse processes and enhance operational efficiency.

April 2021 – August 2021

Night Shift Crew Member, McDonald’s

●Executed various tasks, including food preparation, cooking, cleaning, and cashiering, while adhering to food safety and sanitation standards.

●Provided friendly and efficient customer service, taking and preparing orders accurately and quickly in a fast-paced environment.

●Collaborated with team members to maintain the cleanliness and organization of the restaurant during the night shift.

January 2022 - September 2025

Globe Life Sales Agent

●Perform multiple duty as customer service

●Maintain information of clients

●Sale life insurance

Education

June 2019

Material handling, Job Corp

December 2015

High School Diploma, Richard Millburn Academy

Skills

●Warehouse operations: Loading/unloading, inventory management, order picking, equipment operation (forklift, pallet jack)

●Team collaboration: Worked effectively with diverse teams to achieve common goals

●Strong work ethic: Reliable, punctual, and committed to achieving excellence

●Customer service: Phone/email support, issue resolution, upselling, CRM software

●Time management: Met deadlines, prioritized tasks, and handled multiple responsibilities

●Adaptability: Thrived in fast-paced and dynamic environments, quick learner

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