Quality Assurance Team Members

TALEN STERRETT

**** * ********** ** *******, AZ *5034

520-***-**** *******@*****.***

Professional Experience

Master Electronics Phoenix, Arizona

Quality Assurance Manager in Training August 2022-Current

Improvement of the KPI report. Includes data gathering and analysis as well as collaborating with software developers for implementation.

Improvement in time to fill. Analyzing data for fulfillment and creating recommendations to improve processes.

Implemented a high-value cage for the company to control inventory better.

Improved the damaged product process by working with the cross-functional department.

Detailed research and inventory tracking.

Collaborating with departments for problem-solving and process improvement.

Implemented an incentive plan to improve quality and productivity.

Developed current onboard practices and procedures while coaching current team members up to department standards

Schedule and forecast all future training to ensure a smooth transition for all team members

Oversaw a team of 15 quality inspectors, ensuring adherence to company standards and procedures

Maintained comprehensive quality control resulting in 99.8% inspector quality and .34% company error rate

Developed and implemented training programs for new hires to ensure consistent understanding of quality standards

Conducted regular audits and inspections to identify areas for improvement and implement corrective actions

Collaborated with cross-functional teams to address customer complaints and implement effective solutions

Analyzed production data and generated reports on key performance indicators (KPIs) to drive continuous improvement efforts

JFQ Lending Scottsdale, Arizona

Operations Trainer January 2019-May 2022

Create training material and diligently updated with the latest process

Conduct virtual and in-person trainings with new hires and current employees

Trained and helped build the Closing department

Facilitated team bonding between management and new employees

Identified team members strengths and weaknesses to communicate with management for a smooth transition to the floor

Assisted in implementing a new LMS system and helped onboard team members

Tucson Shared Services Center/CHS health Systems Tucson, Arizona

Collections Specialist October 2016-October 2018

Collect money on receivable accounts for multiple facilities

Efficiently adjudicate accounts as needed

Adhere to HIPPA and privacy laws

CPES Tucson, Arizona Behavioral Health Direct Support Staff May 2016-October 2016

●Help foster a safe environment for clients

●Encourage positive habits and behaviors

●Ensure cleanliness and safety of the site

C3 Customer Contact Channels Tucson, Arizona

Customer Service Specialist December 2015-May 2016

●Maintain personal and medical information

●Adhere to HIPPA and privacy laws

●Collect on past due accounts as needed

VXI Global Solutions Tucson, Arizona

Account Associate June 2015-December 2015

●Collected on past due accounts

●Sold television services to former customers

●Handled customer service inquiries and resolved service issues

Grace Temple Missionary Baptist Church Tucson, Arizona

Computer Instructor September 2012-April 2013

●Teach material from approved curriculum while developing daily lesson plans to include instructional aides

●Instruct students in laboratory safety procedures if applicable

●Maintain expertise in subject area and recommend improvements in curriculum design

Grace Temple Missionary Baptist Church Tucson, Arizona

MIS/office support January-July 2012

●Delivered oral and written messages to unit members

●Followed agency policies to maintain accurate records

●Speaking to a group of 40+ students aged 14-20

●Prepared and/or coordinated the preparation of recurring and special reports, tabulations or budgets unique to assigned function

●Checked, reviewed or prepared records, reports, forms or other documents pertinent to assigned functions

●Working within the community

Education

The University of Arizona Tucson, Arizona

Bachelor of Science in Management Information Systems

Major: Management Information Systems

GPA: 3.1

CERTIFICATIONS

ISO 9001 Lead Auditor

ACTIVITIES

American Advertising Federation U of A Chapter September 2012- May 2013

●Elgie M. Batteau Honor Society April 2014-May 2011

Contact this candidate