Customer Service Technical Support
Resume:
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ORLANE QUEENEY BASTIEN
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Elm Street, Miami, FL 33101, USA
PROFESSIONAL SUMMARY
Experienced and multilingual customer service and sales professional with over 10 years of expertise in delivering high-quality support across diverse industries including tech, retail, and B2B services. Proven ability to build strong client relationships, resolve complex issues efficiently, and exceed performance targets. Skilled in technical support, sales presentations, and cross-functional communication. Fluent in English, Spanish, and French, with a strong background in remote work and call center environments. Adept at working under pressure, managing high call volumes, and utilizing CRM and Microsoft Office tools effectively.
SKILLS
Customer service • Computer literacy
Time management • Food service
Communication skills • Restaurant experience
Bilingual • Leadership
Guest services • Microsoft word
Microsoft excel • Physical examinations
Documentation review • French English
EDUCATION
11/2010 University of Central Florida Orlando, FL MARKETING
LANGUAGES SKILLS
English : Proficient
French : Native
Spanish : Advanced
WORK HISTORY
Sales Associate/Customer Service, 05/2022 - 07/2024 Concentrix – Miami Shores, USA
Built rapport with clients by providing quality customer service and problem solving Communicated with customer support for clarity on questions that were not answered in the online FAQs
Streamlined inventory management to eliminate the need for stock replenishment Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
B2B Sales Representative, 04/2019 - 03/2022
TTEC – Miami, USA
Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer's request. Presenting products and services based on the customers' needs, and handling objections by explaining how the services and products will benefit them. Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution. Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims.
CUSTOMER SERVICE REPRESENTATIVE, 03/2017 - 04/2019 OVERDIVER, INC – Remote
Resolved customer inquiries promptly and courteously to ensure customer satisfaction. Handled high call volumes efficiently and effectively to meet service-level goals. Demonstrated strong problem-solving skills to address customer issues and concerns. Maintained accurate and detailed records of customer interactions and transactions for accountability.
Handled complex situations with professionalism and empathy, ensuring customer retention.
Technical Support, 04/2014 - 12/2016
Direct Interactions, Inc. – Jacksonville, USA
Provided timely and efficient technical assistance to resolve software and hardware issues.
Communicated complex technical information to non-technical customers in a clear manner.
Utilized troubleshooting skills to identify and resolve technical problems remotely. Maintained accurate documentation of technical issues and resolutions for future reference.
Utilize excellent customer service skills and exceed customers' expectations.
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